Overview
If your Identity Card (IC) is lost or damaged, please report it immediately and apply for a replacement within 14 days from the report.
If you find your IC after reporting the loss but have not applied for a replacement yet, contact us via the enquiry form. Please attach front and back copies of the recovered IC.
Once you submit an application for a replacement IC, a new IC will be issued and no refund will be given.
Documents Required
To Report a Lost or Damaged IC
You do not need a police report to report the loss or damage of your IC. You only need to log in to the e-Service to report the loss/damage.
To Apply for a Replacement IC
When you apply for a replacement, you need to provide the following:
Singapore Citizen
A recent passport-sized, digital, colour photograph taken within the last 3 months (refer to Photo Guidelines).
Permanent Resident
- A recent passport-sized, digital, colour photograph taken within the last 3 months (refer to Photo Guidelines).
- A copy of your current passport's personal particulars page.
If you are reporting the loss together with a change of address in person at the ICA Services Centre, you must bring supporting documents, such as utility, credit card, or telecommunication bills, mailed to your name and dated within the last 3 months.
You will need to provide original documents and official translations (for documents in languages other than English), as well as copies of the documents for ICA to retain.
ICA accepts:
- Translations provided by the embassy of the country/place that issued the document
- Translations produced by a notary public in Singapore or the country/place that issued the document
- Privately created translations attested by the embassy of the country/place that issued the document, or notarised by a notary public in Singapore or the country/place that issued the document
ICA does not endorse any private translation companies or entities. Insufficient documentation may result in non-acceptance of your application. You may be required to provide additional documents to support your application.
Procedure
Log in with Singpass to report the loss/damage immediately and apply for a replacement IC. You must apply for a new IC within 14 days of reporting the loss.
If you reside overseas, you must report the loss/damage immediately. You can apply for a replacement IC when you return to Singapore.
To Report a Loss on Behalf of Another IC Holder
ICA will only accept proxy reporting and replacement if the IC holder does not have a Singpass account and is unable to proceed to ICA Services Centre physically due to medical reasons.
Please submit your application via the Formsg. You can download the application form(PDF, 321KB) via ICA website. We will reach out to the Proxy if we require more information
Fees
| Reason for Replacement | Fee |
|---|---|
| Damaged or defaced IC | S$60 |
| First loss | S$100 |
| Second and subsequent losses | S$300 |
You can pay online using any of the following:
- Visa or MasterCard credit/debit card
- American Express (AMEX) credit card
- Internet Direct Debit (DBS/POSB, OCBC, UOB and Standard Chartered Bank Internet Banking accounts in Singapore)
- PayNow
Processing Time
ICA will process your application within 7 working days. This may take longer during peak periods. To avoid delays, ensure your supporting documents meet the requirements and photograph meets the Photo Guidelines.
Application Status
You can check the status at any stage of the application.
Identity Card Collection
We will notify you via SMS and email once your application is approved. Please make an appointment to collect your new IC within 3 months of approval. For more information, refer to the IC collection page.
FAQs
While we encourage you to report the loss or damage of IC online, you can also report it in person at the ICA Services Centre if you do not have access to Singpass.
You must report the loss online immediately. You can apply for your replacement IC when you return to Singapore, as you must collect the new IC in person.
Yes, you must submit a new photograph taken within the last 3 months as facial verification will be done to verify your identity when you collect your new IC.
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