Collection Guidelines
ICA will notify you via SMS/email or by post once your Identity Card (IC) application is approved. Please make an appointment to collect your IC within 3 months of approval. Refer to your collection notification for the documents to bring.
If you applied online to replace a lost IC, we will email you when it is ready for collection. If you applied over the counter, you will receive a collection slip.
You may collect your IC at:
- Participating SingPost outlets (if applicable)
- ICA Services Centre
Selected Post Offices
No Additional Fees for Collection at Post Offices
From 1 October 2021, Singapore residents no longer need to pay SingPost an additional collection fee if
you choose to collect your passport and IC at designated post offices.
If you are eligible for collection at the post offices, you will be offered this option on the e-Appointment page.
You can refer to SingPost website to view the list of participating post offices.
Document to Bring
- Current IC
You have 4 days to collect your IC in person, starting from your appointment date. If you do not collect it within this window, you can reschedule your appointment at selected post offices 2 working days after the collection window lapses.
Over the Counter at ICA Services Centre
Please make an appointment to collect your new IC in person at:
ICA Services Centre
2 Crawford Street, Level 2
Singapore 207218
When you arrive for your appointment, proceed to the Self-Service Ticketing Kiosk to collect a queue ticket.
Operating Hours
8.00 am to 4.30 pm on Mondays to Fridays
Closed on Saturdays, Sundays, and public holidays
Please be punctual for your appointment to avoid longer-than-average waiting times during the following peak periods:
- Mondays and Fridays
- School holidays
- The day before or after a public holiday