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MyICA
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Contact Us

You may find the answers you need in our website.
Try our search box below before contacting us.

    View all results

    Alternatively, check out our
    Frequently Asked Questions (FAQs).

    Browse FAQs

    Passport Application-Related Enquiries

    Urgent Request for Passport Application
    General Enquiries on passport Matters via FAQs and Live Chat
    Passport Enquiry Helpline

    If you require your passport urgently, you may submit a request at the following link/QR Code. 

    https://go.gov.sg/passportrequest

    QR Code

    For other enquiries on passport application matters, you may refer to our FAQs or reach out to us via Live Chat (Live Chat hours: 8.00 am to 5.00 pm on Mon - Fri and 8.00 am - 1.00 pm on Sat).

    You may call 6812 5555 if you wish to speak with a call centre agent for assistance on Passport-related enquiries. 

    Operating Hours

    Mondays to Sundays (including public holidays): 8.30 am to 11.59 pm

    For enquiries on all other ICA's products and services, please call 6391 6100.

    Online

    ICA Feedback Form
    SafeTravel Enquiry Form
    Technical Assistance for e-Services

    Please complete the online form in English. You may also use this form to provide information against Immigration Offenders (illegal immigrant, overstayer, suspected marriage of convenience) and their related activities.

    Please complete the online form in English with relevant details and supporting documents, on the following matters:

    • Clarifications on latest entry and health protocols
    • Entry for short-term travellers who do not meet COVID-19 vaccination requirements
    • Difficulties submitting COVID-19 vaccination certificates or SG Arrival Card
    • Payment issues for COVID-19 tests or Stay Home Notice

    You can refer to the relevant contact points for technical assistance on our e-Services.

    Phone

    ICA Call Centre
    SafeTravel Enquiries Helpline
    ICA Quality Service Manager (QSM)

    For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service.

    Tel: 6391 6100

    Operating Hours
    Mondays to Fridays: 8.00 am to 5.00 pm, and
    Saturdays: 8.00 am to 1.00 pm.
    Unavailable on Sundays and Public Holidays.

    For urgent enquiries relating to clarifications on entry and health protocols, assistance during Stay-Home Notice (SHN) and COVID-19 test scheduling issues.

    Tel: 6812 5555

    Operating Hours
    Mondays to Sundays (including Public Holidays): 8.30 am to 11.59 pm

    Tel: 1800 298 8985

    Operating Hours
    Mondays to Fridays: 8.00 am to 4.30 pm, and
    Saturdays: 8.00 am to 12.30 pm.
    Unavailable on Sundays and Public Holidays.

    Location

    ICA Building
    ICA Checkpoints

    Members of the public are strongly encouraged to use ICA's e-Services available at MyICA .

    Immigration & Checkpoints Authority
    ICA Building
    10 Kallang Road
    Singapore 208718

    (next to Lavender MRT. View map)

    Operating Hours
    Mondays to Fridays: 8.00 am to 5.00 pm (last entry at 4.30 pm), and
    Saturdays: 8.00 am to 1.00 pm (last entry at 12.30 pm).
    Closed on Sundays and Public Holidays.

    Please plan your visit to ICA accordingly

    Note: There is road closure at the ICA Building. You can refer to more information on the Visiting the ICA Building page.

    Refer to contact details of our checkpoints.

     


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