Immigration & Checkpoints Authority
ICA Building
10 Kallang Road
Singapore 208718

(next to Lavender MRT. Click here to view map)

Operating Hours

Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Closed on Sundays and Public Holidays.

Last queue ticket into ICA Building will be issued half-hour before closing.

Chat with our officers online via instant messaging. Our Live Chat service is currently available for queries relating to application of permanent residence, application procedure on extension of stay, birth registration, and passport collection.

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Unavailable on Sundays and Public Holidays.

Call Centre

Includes a 24-hour automated answering service for information on our services and procedural requirements.

Tel: 6391 6100

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Unavailable on Sundays and Public Holidays.

Quality Service Manager (QSM)

Tel: 1800 298 8985

Operating Hours
Mondays to Fridays: 8.00 am to 4.30 pm, and
Saturdays: 8.00 am to 12.30 pm.
Unavailable on Sundays and Public Holidays.

Immigration Offender Hotline

Provide information against Immigration Offenders (Illegal immigrant, Overstayer, Suspected marriage of convenience) and Related Activities.

Tel: 1800 391 6150

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm.
Unavailable on Saturdays, Sundays and Public Holidays.

Alternatively, to provide information against immigration offenders online, please click here.