Immigration & Checkpoints Authority
ICA Building
10 Kallang Road
Singapore 208718

(next to Lavender MRT. Click here to view map)

Operating Hours
In view of the rapidly evolving COVID-19 situation, last queue into ICA Building will be 4.00 pm on Mondays to Fridays and 11.30 am on Saturdays.

Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Closed on Sundays and Public Holidays.

Chat with our officers online via instant messaging. Our Live Chat service is currently available for queries relating to birth registration, and passport collection at ICA Building or SingPost office.

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Unavailable on Sundays and Public Holidays.

Services Centres

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and 
Saturdays: 8.00 am to 1.00 pm.
Unavailable on Sundays and Public Holidays.

Call Centre

Includes a 24-hour automated answering service for information on our services and procedural requirements.

Tel: 6391 6100

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Unavailable on Sundays and Public Holidays.

Quality Service Manager (QSM)

Tel: 1800 298 8985

Operating Hours
Mondays to Fridays: 8.00 am to 4.30 pm, and
Saturdays: 8.00 am to 12.30 pm.
Unavailable on Sundays and Public Holidays.

Immigration Offender Hotline

Provide information against Immigration Offenders (Illegal immigrant, Overstayer, Suspected marriage of convenience) and Related Activities.

Tel: 1800 391 6150

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm.
Unavailable on Saturdays, Sundays and Public Holidays.

Alternatively, to provide information against immigration offenders online, please click here.