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Contact Us

You may find the answers you need in our website.
Try our search box below before contacting us.

    View all results

    Alternatively, check out our
    Frequently Asked Questions (FAQs).

    Browse FAQs

     

    Online

    ICA Feedback Form
    SafeTravel Enquiry Form
    Technical Assistance for e-Services

    Please complete the online form in English. You may also use this form to provide information against Immigration Offenders (illegal immigrant, overstayer, suspected marriage of convenience) and their related activities.

    Please complete the online form in English with relevant details and supporting documents, on the following matters:

    • Clarifications on latest entry and health protocols
    • Entry for short-term travellers who do not meet COVID-19 vaccination requirements
    • Difficulties submitting COVID-19 vaccination certificates or SG Arrival Card

    You can refer to the relevant contact points for technical assistance on our e-Services.

    Phone

    ICA Call Centre
    Singapore Passport Enquiry Helpline
    SafeTravel Enquiries Helpline
    ICA Quality Service Manager (QSM)

    For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service.

    Tel: 6391 6100

    Operating Hours
    Mondays to Fridays: 8.00 am to 5.00 pm, and
    Saturdays: 8.00 am to 1.00 pm.
    Unavailable on Sundays and Public Holidays.

    For assistance and enquiries relating to Singapore Passport application.

    Tel: 6812 5555

    Operating Hours
    Mondays to Sundays (including Public Holidays): 8.30 am to 11.59 pm

    For urgent enquiries relating to clarifications on COVID-19 related entry and health protocols.

    Tel: 6812 5555

    Operating Hours
    Mondays to Sundays (including Public Holidays): 8.30 am to 11.59 pm

    Tel: 1800 298 8985

    Operating Hours
    Mondays to Fridays: 8.00 am to 4.30 pm, and
    Saturdays: 8.00 am to 12.30 pm.
    Unavailable on Sundays and Public Holidays.

    Location

    ICA Building
    ICA Checkpoints

    Members of the public are strongly encouraged to use ICA's e-Services available at MyICA .

    Immigration & Checkpoints Authority
    ICA Building
    10 Kallang Road
    Singapore 208718

    (next to Lavender MRT. View map)

    Operating Hours
    Mondays to Fridays: 8.00 am to 5.00 pm (last entry at 4.30 pm), and
    Saturdays: 8.00 am to 1.00 pm (last entry at 12.30 pm).
    Closed on Sundays and Public Holidays.

    Please plan your visit to ICA accordingly

    Note: There is road closure at the ICA Building. You can refer to more information on the Visiting the ICA Building page.

    Refer to contact details of our checkpoints.

     


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    Last updated on 21 November 2022.
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