You may find the answers you need in our website. Try our search box below before contacting us.
Alternatively, check out our Frequently Asked Questions (FAQs).
Write to Us
Please complete the online form in English. You may also use this form to provide information against Immigration Offenders (illegal immigrant, overstayer, suspected marriage of convenience) and their related activities.
Please complete the online form in English. If you have already applied for entry into Singapore under any of the Safe Travel lanes and would like to check on your application status, please visit safetravel.ica.gov.sg/contact-us.
You can reach us for technical assistance on our e-Services here.
Call Us
For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service.
Tel: 6391 6100
Operating HoursMondays to Fridays: 8.00 am to 5.00 pm, and Saturdays: 8.00 am to 1.00 pm.Unavailable on Sundays and Public Holidays.
For enquiries relating to eligibility criteria to enter Singapore, Stay-Home Notice matters and technical assistance on the SafeTravel online application portal.
Tel: 6812 5555
Operating HoursMondays to Sundays (including Public Holidays): 8.00 am to 12.00 am.
Tel: 1800 298 8985
Operating HoursMondays to Fridays: 8.00 am to 4.30 pm, and Saturdays: 8.00 am to 12.30 pm.Unavailable on Sundays and Public Holidays.
Visit Us
Counter services at the ICA Building are available for selected services or by appointment only . Members of the public should continue to use ICA's e-Services available at MyICA.
Immigration & Checkpoints AuthorityICA Building10 Kallang RoadSingapore 208718
(next to Lavender MRT. Click here to view map)
Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and Saturdays: 8.00 am to 1.00 pm.Closed on Sundays and Public Holidays.
Last queue ticket into ICA Building will be issued half-hour before closing.
Note: There is road closure at the ICA Building. Click here for more information.
Click here for contact details of our checkpoints.