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Frequently Asked Questions (FAQs).

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Passport Application-Related Enquiries

Urgent Request for Passport Application	General Enquiries on passport Matters via FAQs and Live Chat	Passport Enquiry Helpline
If you require your passport urgently, you may submit a request at the following link/QR Code. https://go.gov.sg/passportrequest	For other enquiries on passport application matters, you may refer to our FAQs or reach out to us via Live Chat (Live Chat hours: 8.00 am to 5.00 pm on Mon - Fri and 8.00 am - 1.00 pm on Sat).	You may call 6812 5555 if you wish to speak with a call centre agent for assistance on Passport-related enquiries. Operating Hours Mondays to Sundays (including public holidays): 8.30 am to 11.59 pm For enquiries on all other ICA's products and services, please call 6391 6100.

Urgent Request for Passport Application

General Enquiries on passport Matters via FAQs and Live Chat

Passport Enquiry Helpline

If you require your passport urgently, you may submit a request at the following link/QR Code.

https://go.gov.sg/passportrequest

For other enquiries on passport application matters, you may refer to our FAQs or reach out to us via Live Chat (Live Chat hours: 8.00 am to 5.00 pm on Mon - Fri and 8.00 am - 1.00 pm on Sat).

You may call 6812 5555 if you wish to speak with a call centre agent for assistance on Passport-related enquiries.

Operating Hours

Mondays to Sundays (including public holidays): 8.30 am to 11.59 pm

For enquiries on all other ICA's products and services, please call 6391 6100.

Online

ICA Feedback Form	SafeTravel Enquiry Form	Technical Assistance for e-Services
Please complete the online form in English. You may also use this form to provide information against Immigration Offenders (illegal immigrant, overstayer, suspected marriage of convenience) and their related activities.	Please complete the online form in English with relevant details and supporting documents, on the following matters: Clarifications on latest entry and health protocols Entry for short-term travellers who do not meet COVID-19 vaccination requirements Difficulties submitting COVID-19 vaccination certificates or SG Arrival Card Payment issues for COVID-19 tests or Stay Home Notice	You can refer to the relevant contact points for technical assistance on our e-Services.

ICA Feedback Form

SafeTravel Enquiry Form

Technical Assistance for e-Services

Please complete the online form in English. You may also use this form to provide information against Immigration Offenders (illegal immigrant, overstayer, suspected marriage of convenience) and their related activities.

Please complete the online form in English with relevant details and supporting documents, on the following matters:

Clarifications on latest entry and health protocols
Entry for short-term travellers who do not meet COVID-19 vaccination requirements
Difficulties submitting COVID-19 vaccination certificates or SG Arrival Card
Payment issues for COVID-19 tests or Stay Home Notice

You can refer to the relevant contact points for technical assistance on our e-Services.

Phone

ICA Call Centre	SafeTravel Enquiries Helpline	ICA Quality Service Manager (QSM)
For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service. Tel: 6391 6100 Operating Hours Mondays to Fridays: 8.00 am to 5.00 pm, and Saturdays: 8.00 am to 1.00 pm. Unavailable on Sundays and Public Holidays.	For urgent enquiries relating to clarifications on entry and health protocols, assistance during Stay-Home Notice (SHN) and COVID-19 test scheduling issues. Tel: 6812 5555 Operating Hours Mondays to Sundays (including Public Holidays): 8.30 am to 11.59 pm	Tel: 1800 298 8985 Operating Hours Mondays to Fridays: 8.00 am to 4.30 pm, and Saturdays: 8.00 am to 12.30 pm. Unavailable on Sundays and Public Holidays.

ICA Call Centre

SafeTravel Enquiries Helpline

ICA Quality Service Manager (QSM)

For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service.

Tel: 6391 6100

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Unavailable on Sundays and Public Holidays.

For urgent enquiries relating to clarifications on entry and health protocols, assistance during Stay-Home Notice (SHN) and COVID-19 test scheduling issues.

Tel: 6812 5555

Operating Hours
Mondays to Sundays (including Public Holidays): 8.30 am to 11.59 pm

Tel: 1800 298 8985

Operating Hours
Mondays to Fridays: 8.00 am to 4.30 pm, and
Saturdays: 8.00 am to 12.30 pm.
Unavailable on Sundays and Public Holidays.

Location

ICA Building	ICA Checkpoints
Members of the public are strongly encouraged to use ICA's e-Services available at MyICA . Immigration & Checkpoints Authority ICA Building 10 Kallang Road Singapore 208718 (next to Lavender MRT. View map) Operating Hours Mondays to Fridays: 8.00 am to 5.00 pm (last entry at 4.30 pm), and Saturdays: 8.00 am to 1.00 pm (last entry at 12.30 pm). Closed on Sundays and Public Holidays. Please plan your visit to ICA accordingly Note: There is road closure at the ICA Building. You can refer to more information on the Visiting the ICA Building page.	Refer to contact details of our checkpoints.

ICA Building

ICA Checkpoints

Members of the public are strongly encouraged to use ICA's e-Services available at MyICA .

Immigration & Checkpoints Authority
ICA Building
10 Kallang Road
Singapore 208718

(next to Lavender MRT. View map)

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm (last entry at 4.30 pm), and
Saturdays: 8.00 am to 1.00 pm (last entry at 12.30 pm).
Closed on Sundays and Public Holidays.

Please plan your visit to ICA accordingly

Note: There is road closure at the ICA Building. You can refer to more information on the Visiting the ICA Building page.

Refer to contact details of our checkpoints.