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enhanced-Immigration Automated Clearance System

» Overview
» Applying for eIACS
» Documents Required
» Procedures
» Fees
» Processing Time
» Using eIACS

Overview


The enhanced-Immigration Automated Clearance System (eIACS) provides efficient and secure immigration clearance at the checkpoints by harnessing biometric and automation technology.  It enables Singapore Citizens who have already registered for their identity cards (i.e. their fingerprints have been captured in our National Registration database) and in possession of valid machine-readable Singapore passports to clear immigration via the automated gates on their own.

eIACS is also extended to the following categories of travellers automatically without the need for them to come to ICA for enrolment as long as they hold valid International Civil Aviation Organisation (ICAO)-compliant machine readable passports which have been updated with ICA or Ministry of Manpower (MOM):

(a) Singapore Citizens above the age 6 whose fingerprints have been registered with ICA during application for the Singapore biometric passport;
(b) Singapore Permanent Residents above the age of 6 whose fingerprints have been registered with ICA;
(c) Long Term Pass holders above the age of 6 whose fingerprints have been registered with ICA; and
(d) Work pass holders (i.e. Work Permit, S-Pass, Employment Pass and Dependent Pass) who have registered their fingerprints with MOM.


Applying for eIACS


Applicants who fall within the groups listed below may approach ICA for enrolment to use the eIACS. This service is free of charge.

1.       Singapore Citizens, Singapore Permanent Residents and Long Term Pass Holders between the age of 6 and 15 whose fingerprints have not been registered with ICA or MOM during issuance of the Singapore Biometric Passport / Re-Entry Permit / Long Term Pass.

 

2.       Hong Kong Special Administrative Region (HKSAR) passport holders can apply to use eIACS if they meet the following eligibility criteria:

a.      Passport validity of more than 6 months;

b.      Visited Singapore at least three times in last 12 months; and

c.      Aged 11 and above.

-  Parent or legal guardian of applicants who are below the age of 18 are required to be present during enrolment. The original copy of the applicant's birth certificate and the passport of the accompanying parent or legal guardian should also be provided for verification of identity. In the event the applicant is accompanied by a legal guardian, the original copy of the legal authorisation letter or court order must also be furnished.

 

3.       Australian passport holders can apply to use eIACS if they meet the following eligibility criteria:

a.      Passport validity of more than 6 months;

b.      Visited Singapore at least three times in last 12 months; and

c.      Aged 6 and above.

-   Parent or legal guardian of applicants who are below the age of 18 are required to be present during enrolment. The original copy of the applicant's birth certificate and the passport of the accompanying parent or legal guardian should also be provided for verification of identity. In the event the applicant is accompanied by a legal guardian, the original copy of the legal authorisation letter or court order must also be furnished.


4.       People's Republic of China (PRC) passport holders can apply to use eIACS if they meet the following eligibility criteria:

a.      Passport validity of more than 6 months;
b.      Hold a valid 5-year (or longer) Multiple Journey Visa issued by Singapore;

c.      Visited Singapore at least three times in last 12 months; and

d.      Aged 6 and above.

- Parent or legal guardian of applicants who are below the age of 18 are required to be present during enrolment. The original copy of the applicant's birth certificate and the passport of the accompanying parent or legal guardian should also be provided for verification of identity. In the event the applicant is accompanied by a legal guardian, the original copy of the legal authorisation letter or court order must also be furnished.


5.       United States of America (US) passport holders can apply to use eIACS if they meet the following eligibility criteria with effect from 27 Jun 2016:

a.      In-principle approval granted for the online application for the U.S.-Singapore Trusted Traveller Programme (click here for more details on the application process);      
b.      Passport validity of more than 6 months;

c.      Visited Singapore at least three times in last 12 months; and

d.      Aged 6 and above.

-   Parent or legal guardian of applicants who are below the age of 18 are required to be present during enrolment. The original copy of the applicant's birth certificate and the passport of the accompanying parent or legal guardian should also be provided for verification of identity. In the event the applicant is accompanied by a legal guardian, the original copy of the legal authorisation letter or court order must also be furnished.


6.       Malaysian Citizens who are assessed to be eligible under the Frequent Traveller Programme at the time of application.


Note:

(a) Applicants must have machine-readable fingerprints in order to apply for enrolment.  The application cannot be processed if the fingerprints are faint, scarred or excessively dry/wet.

(b) All applicants must possess ICAO-compliant passports.

(c) Applicants of Group (1) must be minimally aged 6 and above, while applicants from Group (2) to (6) are subject to the prevailing eligibility criteria. 

(d) All applications for eIACS enrolment are subject to ICA’s discretion in acceptance.

(e) Successful applicants who wish to opt out from the eIACS subsequently can approach any of the eIACS enrolment centres for assistance, together with their enrolled passport.


Documents Required


For Singapore Citizens, Singapore Permanent Residents and Long Term Pass holders:

  • Passport with validity no less than 6 months

For holders of Malaysian/ HKSAR / Australian / PRC / US passport:

  • Valid passport with validity no less than 6 months 
  • One recent colour passport-sized photograph which meets the following requirements:
    • 35 mm wide by 45 mm high without border and taken within the last 3 months
    • Taken full face without headgear, unless the applicant habitually wears a headgear in accordance with religious or racial customs. The headgear must not hide the applicant's facial features
    • The facial image must be between 25 mm and 35 mm from chin to crown
    • Taken against plain white background with a matt or semi-matt finish
  • Completed application form.  Please click here to download a copy of the application form.

Note: Applicants are encouraged to download and complete the application form prior to visiting the enrolment centre.


Procedures


Apply in person at one of the following locations:


ICA Building (next to Lavender MRT Station)
eIACS Enrolment Centre
10 Kallang Road, level 4
Singapore 208718
Operating hours: Weekdays from 8.00am to 5.00pm
Saturday from 8.00am to 1.00pm
Closed on Sundays and public holidays

(Enrolment at the eIACS Enrolment Centre in ICA Building is strictly by eAppointment. Interested applicants can visit the ICA website at www.ica.gov.sg to book an appointment slot). 

Changi Airport
eIACS Enrolment Centre
Terminal 3 Departure Immigration Hall (Please click here for the map)
Level 2 (For passengers within the transit area only)
Operating hours: Weekdays from 8.00am to 5.00pm
Saturday from 8.00am to 1.00pm
Closed on Sundays and public holidays

Woodlands Checkpoint
eIACS Enrolment Centre
Departure Bus Hall, level 5
Operating hours: Weekdays from 8.00am to 5.00pm
Saturday from 8.00am to 1.00pm
Closed on Sundays and public holidays

Tuas Checkpoint
eIACS Enrolment Centre
Departure Bus Hall, level 1
Operating hours: Weekdays from 8.00am to 5.00pm
Saturday from 8.00am to 1.00pm
Closed on Sundays and public holidays

Fees


Free of charge


Processing Time


Approximately 20 minutes excluding waiting time.


Using eIACS


Please click here to download guide on how to use the eIACS.

Note: Current fingerprint scanning technology cannot read fingerprints that are faint, scarred or excessively wet/dry, accurately. Please click here to download guide on proper positioning of finger for verification when using eIACS.


Supplementary Information 


Mutual Arrangement Between ICA and Immigration Department (ImmD) of Hong Kong Special Administrative Region


With effect from 22 Sep 2014, eligible Singapore Citizens will be able to enrol for the e-Channel services in Hong Kong Special Administrative Region (HKSAR). Interested holders of Singapore passport can visit the website of ImmD at www.immd.gov.hk for more details.

Singapore - United States of America (U.S.) Trusted Traveller Programme

With effect from 27 Jun 2016, Singapore and the U.S. will offer the Singapore-U.S. Trusted Traveller Programme (TTP), a bilateral initiative which allows eligible citizens of Singapore and the U.S. to enjoy convenient immigration clearance via automated clearance facilities at their respective major traveller checkpoints.  The TTP, which is part of the U.S.'s Global Entry Programme (GEP), offers eligible applicants expedited clearance at selected U.S. airports.  Singapore passport holders who meet the prevailing eligibility criteria for the TTP may make an online application via the GEP website.  More information on the TTP and its eligibility criteria are available at www.cbp.gov
 

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Last updated on 30 Jun 2016