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Once your application has been approved, you will be notified via SMS, email or by post. Make an appointment to collect your passport within one month of your approval. You may refer to the pink notification card/ email which will be sent to you for more information such as documents to bring for your collection of passport.

You may collect your passport at:

  • SingPost (if applicable); or
  • iCollect (if applicable); or
  • ICA Building.

Uncollected passports will be cancelled after three months and the passport fee will not be refunded.

Children aged below six years old are not required to be physically present for the collection of their passports and their parents can collect on their behalf by appointments. Applicants of other ages must collect their passports in person.


Selected SingPost Offices

A list of participating SingPost* offices is available here.

For collection of your passport, please bring your:

  • Current passport (if valid); AND
  • Original NRIC.

For collection of your child's passport, please bring:

  • Your child's original birth certificate;
  • Your child's current passport (if valid); AND
  • Consenting parent's physical NRIC OR valid passport. (SAF11B/ Home Team National Service IC/ Digital NRIC/ NRIC slip are not accepted)

Please proceed to ICA building for passport collection, if you have:

  • Poor quality fingerprints or excessively wet/ dry thumbs/ fingers; or
  • Lost of damaged your current passport.

*Service fee payable to SingPost.


Self-Service at iCollect

iCollect is a self-service machine housed on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

  • Are aged 16 or below;
  • Hold a SAF 11B/ Home Team National Service IC/ digital IC/ temporary IC slip;
  • Have poor-quality fingerprints or excessively wet/ dry thumbs/ fingers;
  • Are applying for a passport for the first time; or
  • Have lost or damaged your current passport.

Over the counter at ICA Building

You are strongly encouraged to make an appointment for passport collection at:

Passport Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 2
Singapore 208718
(next to Lavender MRT station)

Operating hours are 8.00 am - 4.30 pm on Mondays to Fridays, and 8.00 am - 12.30 pm on Saturdays.

Please be punctual for your appointment to avoid longer-than-average waiting times on the following peak periods:

  • Mondays, Fridays, Saturdays;
  • School holidays; and
  • The day before or after a public holiday.

At Singapore Overseas Missions

Passport collections overseas are coordinated by the Singapore Overseas Missions, which will notify you once your passport has been received. You can liaise directly with the mission for any additional queries pertaining to the collection of your passport. 

For identification and security reasons, you must be present at the Overseas Mission in person at least once, either when you complete your application or when you collect your passport. If you apply online, you will need to produce all required documents (as requested by Overseas Mission) when you collect your passport.