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Singapore Quality Award with Special Commendation

(SQA SC)

Awarded by SPRING Singapore
2015

Launched in 2006, the Singapore Quality Award with Special Commendation recognises past Singapore Quality Award winners that have sustained their business excellence journey and attained greater heights of excellence.

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Singapore Innovation Class

(I-Class)

Awarded by SPRING Singapore
2005, 2008, 2011, 2015

Launched in 2002, the Singapore Innovation Class (I-Class) is the certification for the business excellence niche standard for innovation. The niche standard enables organisations to develop their innovation management capabilities. I-Class is a national recognition for organisations that have management systems and processes in place to achieve excellence through innovation.

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People Developer Standard

Awarded by SPRING Singapore
2005, 2008, 2011, 2015

Launched in 1998, the People Developer (PD) is the certification for the business excellence niche standard for people. The niche standard provides organisations with a total approach to managing people and achieving high performance through its people systems.

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Singapore Service Class

Awarded by SPRING Singapore
2005, 2008, 2011, 2015

Launched in 2003, the Singapore Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight, and customer experience.

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Government Web Excellence Awards (Merit)

Awarded by Ministry of Finance and Infocomm Development Authority
2009

The Government Web Excellence Awards (WEA) was conceptualised in October 2008 at the iGov Council. It confers recognition to good government websites and the adoption of web standards and best practices. One key objective of WEA is to encourage government agencies to improve their websites and view this as a continuous process, driven by a focus on the customers and aligned to web standards that have been identified across government agencies.

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Global Performance Excellence Award (GPEA) - Not For Profit Organisation Category - World Class Award

Awarded by Asia Pacific Quality Organisation
2016

The Global Performance Excellence Award (GPEA), organised by the Asia Pacific Quality Organization (APQO), is conferred to organisations from the Asian and Pacific Rim countries who are recognised as exemplary companies of world class quality performance. ICA was among the 15 international organisations who were awarded the highest accolade, the World Class Award, under the Not-For-Profit Organisation category.

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ISO 9001:2015

Certified by TUV SUD PSB Pte Ltd

Certified by TUV SUD PSB Pte Ltd to have established, and applied a Quality Management System (QMS) for: 1. Provision of Immigration Clearance, Passenger’s Baggage Clearance and Cargo Clearance at all Land, Air and Sea Checkpoints. 2. Provision of Immigration and Registration Services for Singapore Citizens, Permanent Residents and Foreigners. This ISO 9001:2015 certificate is valid from 2017 to 2020.