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Apply Online Eligibility

Identity Card (IC) holders may apply for a replacement if they wish to change their particulars/photographs.

Those whose identity cards are damaged or defaced are required to apply for a replacement within 14 days from the date of damage/defacement.

Documents Required
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You will need to prepare digital images of the following documents when you apply online using the e-Service:

  • Baptism or religious certificate to include a religious name (not applicable to Singapore permanent residents)
  • Deed poll for a change of name (not applicable to Singapore permanent residents)
  • Marriage certificate (if you want to include your married name)
  • Your recent passport-sized, digital, coloured photograph taken within the last three months. Please click here for photo guidelines.  

If you are a Singapore permanent resident, you will also need to provide the following additional documents:

  • Digital image(s) of the page(s) of your current passport which contains your personal particulars (bearing new name if applicable^)

^Singapore permanent residents with a change of name must first update the name on their current passport and provide a copy of the passport bearing their new name as a supporting document to change the name on the Singapore IC. 

Procedure

You can submit your application online and check its status using the e-Service. The processing time is three working days.

Fees

A S$60 fee is payable using:

  • Visa or MasterCard credit/debit card or,
  • American Express (AMEX) credit card or,
  • Internet Direct Debit (DBS/POSB, OCBC, UOB, Standard Chartered Bank and Citibank Internet Banking accounts in Singapore).
Collection

Make an e-Appointment to inform us when you would like to collect your IC.

If you had applied for your IC using the e-Service, a collection notice will be emailed to you in three working days upon successful processing. 

Selected Post Offices 

ICA is working with a commercial service provider to provide collection services at alternate sites. There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. A list of participating SingPost offices is available here

You are not eligible to use this service if you:

  • Have a 11B/Home Team National Service IC (full-time personnel)
  • Have lost or damaged your current IC
  • Have fingerprints that are faint, scarred or excessively dry or wet
  • Do not have two sets of fingerprints enrolled in ICA’s database. 

Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

  • Are a 11B/Home Team National Service IC (full-time personnel) holder
  • Have lost or damaged your current IC
  • Have fingerprints that are faint, scarred or excessively dry or wet
  • Do not have two sets of fingerprints enrolled in ICA’s database

ICA Building 

You can also collect your new IC personally at:

IC Unit
Citizen Services Centre
10 Kallang Road
ICA Building, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are from 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays. 

Longer-than-average waiting times are to be expected on the following peak times:

  • Mondays, Fridays, Saturdays
  • School holidays
  • The day before or after a public holiday. 

Make an appointment to collect your IC using e-Appointment.