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Apply Online Eligibility

Identity Card (IC) holders may apply for a replacement if they wish to change their particulars/photographs.

Those whose identity cards are damaged or defaced are required to apply for a replacement within 14 days from the date of damage/defacement.

Documents Required
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You will need to prepare digital images of the following documents when you apply online using the e-Service:

  • Baptism or religious certificate to include a religious name (not applicable to Singapore permanent residents)
  • Deed poll for a change of name (not applicable to Singapore permanent residents)
  • Marriage certificate (if you want to include your married name)
  • Your recent passport-sized, digital, coloured photograph taken within the last three months. Please click here for photo guidelines.  

If you are a Singapore permanent resident, you will also need to provide the following additional documents:

  • Digital image(s) of the page(s) of your current passport which contains your personal particulars (bearing new name if applicable^)

^Singapore permanent residents with a change of name must first update the name on their current passport and provide a copy of the passport bearing their new name as a supporting document to change the name on the Singapore IC. 

Procedure

You can submit your application online and check its status using the e-Service. The processing time is three working days.

Fees

A S$60 fee is payable using:

  • Visa or MasterCard credit/debit card or,
  • American Express (AMEX) credit card or,
  • Internet Direct Debit (DBS/POSB, OCBC, UOB, Standard Chartered Bank and Citibank Internet Banking accounts in Singapore);
  • PayNow.
Collection

Make an e-Appointment to inform us when you would like to collect your IC.

If you had applied for your IC using the e-Service, a collection notice will be emailed to you in three working days upon successful processing. 

Selected Post Offices 

ICA is working with a commercial service provider to provide collection services at alternate sites. There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. A list of participating SingPost offices is available here

You are not eligible to use this service if you:

  • Have a 11B/Home Team National Service IC (full-time personnel)
  • Have lost or damaged your current IC
  • Have fingerprints that are faint, scarred or excessively dry or wet
  • Do not have two sets of fingerprints enrolled in ICA’s database. 

Self-Service at iCollect

iCollect is a self-service machine housed in on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

  • Are a 11B/Home Team National Service IC (full-time personnel) holder
  • Have lost or damaged your current IC
  • Have fingerprints that are faint, scarred or excessively dry or wet
  • Do not have two sets of fingerprints enrolled in ICA’s database

ICA Building 

You can also collect your new IC personally at:

IC Unit
Citizen Services Centre
10 Kallang Road
ICA Building, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are from 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays. 

Longer-than-average waiting times are to be expected on the following peak times:

  • Mondays, Fridays, Saturdays
  • School holidays
  • The day before or after a public holiday. 

Make an appointment to collect your IC using e-Appointment.