If you lose your Identity Card (IC), you need to report the loss to ICA and apply for a replacement in person within 14 days. If you are a victim of crime, e.g. theft, you will need to file a police report. If your IC was lost for any other reason, you can fill out a statutory declaration when you report the loss.

If you later find your lost IC after receiving a replacement, you must return the found IC to ICA.

To apply at the counter, you will need to provide the following documents ready:

• Your recent passport-sized colour photograph, taken within the last three months. Please click here for photo guidelines.
• Police Report or Statutory Declaration 
• Baptism or religious certificate (if you want to include a religious name)
• Deed poll for a change of name, including an ethnic name (if applicable)
• Marriage certificate (if you want to include your married name).

If you are a permanent resident, you will also need to provide the following additional documents:

• Entry and Re-Entry Permits
• Expired and valid passports
• Certificate of Identity (if any)
• Malaysian IC (if applicable).

Come in person with the relevant supporting documents at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.

You will need to pay the following fees:

• S$100 for first loss
• S$300 for second and subsequent losses.

Payment can be made using NETS, NETS FlashPay or CashCard.

First loss: one month

Second and subsequent losses: three months

The date of collection will be indicated on your collection slip after payment.

In-person collections must be done with the original collection slip at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.