For School Registrations

Registrants can collect their IC at school on the third week of the following month.

For Non-School Registrations

A letter will be sent to the registrant’s residential address to inform that the IC is ready for collection in seven working days. Registrants, or an appointed proxy, can collect the IC at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.

Tell us when you would like to collect your IC using e-Appointment.

If you re-registered using the e-Service, a notification letter will be emailed to you in three working days upon successful processing. If you re-registered by post, a notification letter will be sent to your registered residential address in two weeks from receipt of your application form.

You must bring the supporting documents listed in the collection notice. Your identity will be authenticated via biometrics at the collection counters.

Selected Post Offices (for 55-year-olds only)

A list of participating SingPost* offices is available here.

You are not eligible to use this service if you:

• Have a 11B/Home Team National Service IC (full-time personnel)
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database.

*Service fee payable to SingPost

Self-Service at iCollect (for 30/55-year-olds)

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

• Are a 11B/Home Team National Service IC (full-time personnel) holder
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

ICA Building (for 30/55-year-olds)

You can collect your new IC in-person with the supporting documents listed in the collection notice at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday. 

Tell us when you would like to collect your IC using e-Appointment.

Upon successful processing, a notification will be emailed to you if you re-registered using the e-Service, or a notification letter will be sent to your registered residential address if you re-registered by post.

You are required to bring along the supporting documents listed in the collection notice. Your identity will be authenticated via biometrics at the collection counters.

Selected Post Offices

A list of participating SingPost* outlets is available here.

You are not eligible to use this service if you:

• Are a 11B/Home Team National Service IC (full-time personnel) holder
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

*Service fee payable to SingPost

Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

• Are a 11B/Home Team National Service IC (full-time personnel) holder
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

ICA Building

You can collect your new IC in-person with the supporting documents listed in the collection notice at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.