For School Registrations

Registrants can collect their IC at school on the third week of the following month.

For Non-School Registrations

The IC will be ready for collection after seven working days. Registrants, or an appointed proxy, can collect the IC at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.

Make an e-Appointment to inform us when you would like to collect your IC.

If you had applied for your IC using the e-Service, a collection notice will be emailed to you in three working days upon successful processing.

Selected Post Offices

ICA is working with a commercial service provider to provide collection services at alternate sites. There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. A list of participating SingPost offices is available here.

You are not eligible to use this service if you:

Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

ICA Building

You can also collect your new IC personally at:

IC Unit
Citizen Services Centre
10 Kallang Road
ICA Building, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are from 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

Make an e-Appointment to inform us when you would like to collect your IC. 

If you had applied for your new IC using the e-Service, a collection notice will be emailed to you in three working days upon successful processing. 

Selected Post Offices

ICA is working with a commercial service provider to provide collection services at alternate sites. There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. A list of participating SingPost outlets is available here.

You are not eligible to use this service if you:

• Are a 11B/Home Team National Service IC (full-time personnel) holder
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

• Are a 11B/Home Team National Service IC (full-time personnel) holder
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

ICA Building

You can also collect your new IC personally at:

IC Unit
Citizen Services Centre
10 Kallang Road
ICA Building, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are from 8.00 am to 4.30 pm on Mondays to Fridays, and from 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.