No Additional Fees for Collection at Post Offices
From 1 October 2021, Singapore residents no longer need to pay SingPost an additional collection fee if they choose to collect their passport and IC at the 27 designated post offices.
If you are eligible for collection at the post offices, you will be offered the option at eAppointment. For more information, browse the news release or FAQs.
Once your application has been approved, you will be notified via email or by post. Please make an appointment to collect your Identity Card (IC) within three months of approval.
You may collect your IC at:
- SingPost (if applicable); or
- ICA Building
For online applications to replace lost IC, you will receive an email notification once the replacement IC is ready for collection. For applications over the ICA counter, you will receive a collection slip.