For School Registrations

Registrants can collect their IC at school on the third week of the following month.

For Non-School Registrations

The IC will be ready for collection after seven working days. Registrants, or an appointed proxy, can collect the IC at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.

Make an e-Appointment to inform us when you would like to collect your IC.

If you had applied for your IC using the e-Service, a collection notice will be emailed to you in three working days upon successful processing.

Selected Post Offices

ICA is working with a commercial service provider to provide collection services at alternate sites. There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. A list of participating SingPost offices is available here.

You are not eligible to use this service if you:

Self-Service at iCollect

iCollect is a self-service machine housed on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

ICA Building

You can also collect your new IC personally at:

IC Unit
Citizen Services Centre
10 Kallang Road
ICA Building, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are from 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

Make an e-Appointment to inform us when you would like to collect your IC. 

If you had applied for your new IC using the e-Service, a collection notice will be emailed to you in three working days upon successful processing. 

Selected Post Offices

ICA is working with a commercial service provider to provide collection services at alternate sites. There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. A list of participating SingPost outlets is available here.

You are not eligible to use this service if you:

• Are a 11B/Home Team National Service IC (full-time personnel) holder
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

Self-Service at iCollect

iCollect is a self-service machine housed on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

• Are a 11B/Home Team National Service IC (full-time personnel) holder
• Have lost or damaged your current IC
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

ICA Building

You can also collect your new IC personally at:

IC Unit
Citizen Services Centre
10 Kallang Road
ICA Building, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are from 8.00 am to 4.30 pm on Mondays to Fridays, and from 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.