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No Additional Fees for Collection at Post Offices
From 1 October 2021, Singapore residents no longer need to pay SingPost an additional collection fee if they choose to collect their passport and IC at the 27 designated post offices.

If you are eligible for collection at the post offices, you will be offered the option at eAppointment. For more information, browse the news release or

Once your application has been approved, you will be notified via email or by post. Please make an appointment to collect your Identity Card (IC) within three months of approval.

You may collect your IC at:

  • SingPost (if applicable); or
  • ICA Building

For online applications to replace lost IC, you will receive an email notification once the replacement IC is ready for collection. For applications over the ICA counter, you will receive a collection slip.

Selected Post Offices

A list of participating post offices is available here.

For collection of your IC, it has to be done in person and please bring along your current IC.

Please proceed to ICA Building for IC collection, if you:

  • Are applying for an IC for the first time
  • Hold a SAF 11B/ Home Team National Service IC/ digital IC/ temporary IC slip
  • Have poor-quality fingerprints or excessively wet or dry thumbs/ fingers

If you fail to collect your IC within 4 days from your appointment date, your IC will be returned to ICA. You will not be able to make another appointment for collection at the post offices.

Over the Counter at ICA Building

You are strongly encouraged to make an appointment to collect your new IC in person at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3
Singapore 208718
(next to Lavender MRT station)

Operating hours are 8.00 am - 4.30 pm on Mondays to Fridays, and 8.00 am - 12.30 pm on Saturdays.

Please be punctual for your appointment to avoid longer-than-average waiting times on the following peak periods:

  • Mondays, Fridays, Saturdays
  • School holidays
  • The day before or after a public holiday.