Our response time depends on the nature and complexity of the enquiry or feedback.
We will reply to straightforward enquiries and feedback within 3 working days, but may take longer for more complex issues. We will keep you updated if more time is needed.
|Written Correspondence||Response Time|
|Simple, Straightforward Issues||Within 3 working days|
|Complex Issues||Within 15 working days|
Our call centre offers a 24-hour automated answering service for information on our services and procedural requirements.
If you need to speak to an officer, we strive to answer 80% of calls within 3 minutes.