Make an e-Appointment to inform us when you would like to collect your IC.
You will be issued with a collection slip after making payment at the counter. The collection slip shall provide the date from which the new IC will be ready for collection. Only appointment slots dated after the date indicated on your collection slip will be made available to you for booking.
Selected Post Offices
ICA is working with a commercial service provider to provide collection services at alternate sites. There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. A list of participating SingPost offices is available here.
You are not eligible to use this service if you:
- Have lost your IC collection slip
- Have fingerprints that are faint, scarred or excessively dry or wet
- Do not have two sets of fingerprints enrolled in ICA’s database.
Self-Service at iCollect
iCollect is a self-service machine housed on the ground floor of the ICA Building. Collection has to be done in person.
You are not eligible to use this service if you:
- Have lost your IC collection slip
- Have fingerprints that are faint, scarred or excessively dry or wet
- Do not have two sets of fingerprints enrolled in ICA’s database
ICA Building
You can also collect your IC personally at:
IC Unit
Citizen Services Centre
10 Kallang Road
ICA Building, Level 3 (next to Lavender MRT station)
Singapore 208718
Operating hours are from 8.00 am to 4.30 pm on Mondays to Fridays, and from 8.00 am to 12.30 pm on Saturdays.
Longer-than-average waiting times are to be expected on the following peak times:
- Mondays, Fridays, Saturdays
- School holidays
- The day before or after a public holiday.