If you lose your Identity Card (IC), you need to report the loss to ICA and apply for a replacement in person within 14 days. If you are a victim of crime, e.g. theft, you will need to file a police report. If your IC was lost for any other reason, you can fill out a statutory declaration when you report the loss.

If you later find your lost IC after receiving a replacement, you must return the found IC to ICA.

To apply, you will need to provide the following documents:

• Your recent passport-sized colour photograph (hard copy), taken within the last three months. Please click here for photo guidelines.
• Police Report or Statutory Declaration 
• Baptism or religious certificate (if you want to include a religious name)
• Deed poll for a change of name (if applicable)
• Marriage certificate (if you want to include your married name).

If you are a permanent resident, you will also need to provide the following additional documents:

Come in person with the relevant supporting documents at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.

You will need to pay the following fees:

• S$100 for first loss
• S$300 for second and subsequent losses.

Payment can be made using NETS, NETS FlashPay or CashCard.

First loss: one month

Second and subsequent losses: three months

Tell us when you would like to collect your IC using e-Appointment.

You will be issued with a collection slip after making payment at the counter. The collection slip shall provide the date from which the new IC will be ready for collection. Only appointment slots dated after the date indicated on your collection slip will be made available to you for booking.

You must bring the original collection slip on the day of collection. Your identity will be authenticated via biometrics at the collection counters.

Selected Post Offices

A list of participating SingPost* offices is available here.

You are not eligible to use this service if you:

• Have lost your IC collection slip
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database.

*Service fee payable to SingPost

Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be done in person.

You are not eligible to use this service if you:

• Have lost your IC collection slip
• Have fingerprints that are faint, scarred or excessively dry or wet
• Do not have two sets of fingerprints enrolled in ICA’s database

ICA Building

You can also book an appointment to collect your new IC in-person at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3 (next to Lavender MRT station)
Singapore 208718

Operating hours are 8.00 am to 4.30 pm on Mondays to Fridays, and 8.00 am to 12.30 pm on Saturdays.

Longer-than-average waiting times are to be expected on the following peak times:

• Mondays, Fridays, Saturdays
• School holidays
• The day before or after a public holiday.