Overview

The enhanced-Immigration Automated Clearance System (eIACS) uses biometric technology to provide efficient and secure immigration clearance at ICA checkpoints.

The use of eIACS is free.


Eligibility

The use of eIACS is extended to the following categories of travellers as long as they hold a valid machine-readable passport that is both International Civil Aviation Organisation (ICAO) compliant and has been updated with ICA or the Ministry of Manpower (MOM):

  • Singapore citizens aged six and above who have enrolled their fingerprints with ICA
  • Singapore permanent residents aged six and above who have enrolled their fingerprints with ICA
  • Long-Term Pass card holders aged six and above who have enrolled their fingerprints with ICA
  • Holders of a work pass (that is, a Work Permit, S Pass, Employment Pass or Dependant’s Pass) who have enrolled their fingerprints with MOM
  • Eligible travellers who registered under ICA’s Frequent Traveller Programme (FTP). For more information about FTP, please click here.

Documents Required

You must have a passport that is valid for at least six months.


Procedure

If you are an eligible traveller and have not registered for the use of eIACS, you may apply in person at one of the following eIACS Enrolment Centres, together with your passport that is valid for at least six months:

  • ICA Building
    10 Kallang Road, Level 4 (next to Lavender MRT station)
    Singapore 208718

    Operating hours are 8.00 am to 5.00 pm on Mondays to Fridays, and 8.00 am to 1.00 pm on Saturdays. Closed on Sundays and public holidays.

    Enrolment at the eIACS Enrolment Centre in the ICA Building is strictly by e-Appointment.
  • Changi Airport Terminal 3
    Departure Immigration Hall, Level 2 (please click here for the map)
    (For passengers in the transit area only)

    Operating hours are 8.00 am to 5.00 pm on Mondays to Fridays, and 8.00 am to 1.00 pm on Saturdays. Closed on Sundays and public holidays.
  • Woodlands Checkpoint
    Departure Bus Hall, Level 5

    Operating hours are 8.00 am to 5.00 pm on Mondays to Fridays, and 8.00 am to 1.00 pm on Saturdays. Closed on Sundays and public holidays.
  • Tuas Checkpoint
    Departure Bus Hall, Level 1

    Operating hours are 8.00 am to 5.00 pm on Mondays to Fridays, and 8.00 am to 1.00 pm on Saturdays. Closed on Sundays and public holidays.

Note:

  • The application cannot be processed if your fingerprints are faint, scarred or excessively dry or wet
  • You must have an ICAO-compliant passport to apply

Processing Time

Approximately 10 minutes, excluding waiting time.


Using eIACS



You can download:
  • The step-by-step guide on how to use the eIACS here
  • The guide on positioning your fingers properly when using the eIACS for verification here.

Note: Current fingerprint scanning technology cannot accurately read fingerprints that are faint, scarred or excessively wet or dry.


Last Update: 08 Jan 2019