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Loss/Damage of Student's Pass Card
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Eligibility

If you lose your Student’s Pass (STP) card or it has been damaged or defaced, you must apply for a replacement card in person within seven days of it becoming lost, damaged or defaced.

You can also apply for a replacement card if you wish to change your photograph or update your details.

Note: If you subsequently recover the Student’s Pass card you have reported lost to ICA, you must surrender the recovered card to ICA for cancellation within seven days.


Documents Required
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You will need to provide original documents and official translations (for documents in languages other than English), as well as copies of the documents for ICA to retain.

ICA accepts:

  • Translations provided by the embassy of the country that issued the document
  • Translations produced by a notary public in Singapore or the country that issued the document
  • Privately created translations attested by the embassy of the country that issued the document, or notarised by a notary public in Singapore or the country that issued the document.

ICA does not endorse any private translation companies or entities. Insufficient documentation may result in non-acceptance of your application. You may be required to provide additional documents to support your application.


To replace a lost or damaged Student’s Pass card, you will need:

  • Your recent passport-sized colour photograph taken within the last three months. Please click here for photo guidelines.
  • Your valid travel document (valid for least six months)
  • A letter from your education institution, stating you are currently a registered student
  • A statutory declaration or an original police report (not a photocopy) explaining that the card has been lost, if applicable.

You must also acknowledge a copy of the Student’s Pass Terms and Conditions.


Procedure

To apply for a replacement card, go to:

Visitor Services Centre ICA Building
10 Kallang Road, Level 4 (next to Lavender MRT station)
Singapore 208718

When you arrive, proceed to the Information Counter to get a queue ticket.

This service is available from 8.00 am to 4.00 pm on Mondays to Fridays (except public holidays).


Fees

You will need to pay the following fees:

Replacement fees for a lost Student’s Pass card

  • S$100 for first loss
  • S$300 for second and subsequent losses

Replacement fee for a damaged Student’s Pass card, or replacement due to changed photograph or personal particulars

  • S$60

Collection

You will need to make an appointment to collect your replacement STP card at least three working days in advance using the e-Appointment.

Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be in person.

You are not eligible to use this service if you:

  • Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
  • Do not have two sets of fingerprints enrolled in ICA’s database
  • Are aged 16 and below.

ICA Building 

You can collect your replacement STP card in person with the supporting documents listed in the collection notice at:

Visitor Services Centre ICA Building 10 Kallang Road, Level 4 (next to Lavender MRT station) Singapore 208718

Selected Post Offices

A list of participating SingPost* offices is available here.

You are not eligible to use this service if you:

  • Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
  • Do not have two sets of fingerprints enrolled in ICA’s database
  • Are aged 16 and below.

*Service fee payable to SingPost