You will need to make an appointment to collect your replacement STP card at least three working days in advance using the e-Appointment .
Self-Service at iCollect
iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be in person.
You are not eligible to use this service if you:
- Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
- Do not have two sets of fingerprints enrolled in ICA’s database
- Are aged 16 and below.
ICA Building
You can collect your replacement STP card in person with the supporting documents listed in the collection notice at:
Visitor Services Centre ICA Building 10 Kallang Road, Level 4 (next to Lavender MRT station) Singapore 208718
Selected Post Offices
A list of participating SingPost* offices is available here.
You are not eligible to use this service if you:
- Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
- Do not have two sets of fingerprints enrolled in ICA’s database
- Are aged 16 and below.
*Service fee payable to SingPost