ICA | Loss/Damage of Student's Pass Card

Pass Holder

Loss/Damage of Student's Pass Card

Eligibility

If you lose your Student’s Pass (STP) card or it has been damaged or defaced, you must apply for a replacement card in person within seven days of it becoming lost, damaged or defaced.

You can also apply for a replacement card if you wish to change your photograph or update your details.

Note: If you subsequently recover the Student’s Pass card you have reported lost to ICA, you must surrender the recovered card to ICA for cancellation within seven days.

Documents Required

To replace a lost or damaged Student’s Pass card, you will need:

Your recent passport-sized colour photograph taken within the last three months. Please click here for photo guidelines.
Your valid travel document (valid for least six months)
A letter from your education institution, stating you are currently a registered student
A statutory declaration or an original police report (not a photocopy) explaining that the card has been lost, if applicable.

You must also acknowledge a copy of the Student’s Pass Terms and Conditions.

Procedure

To apply for a replacement card, go to:

Visitor Services Centre ICA Building
10 Kallang Road, Level 4 (next to Lavender MRT station)
Singapore 208718

When you arrive, go to the self-service ticketing kiosk beside Information Counter and take a Miscellaneous Service queue ticket.

This service is available from 8.00 am to 4.00 pm on Mondays to Fridays (except public holidays).

Fees

You will need to pay the following fees:

Replacement fees for a lost Student’s Pass card

S$100 for first loss
S$300 for second and subsequent losses

Replacement fee for a damaged Student’s Pass card, or replacement due to changed photograph or personal particulars

S$60

Collection

You will need to make an appointment to collect your replacement STP card at least three working days in advance using the e-Appointment .

Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be in person.

You are not eligible to use this service if you:

Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
Do not have two sets of fingerprints enrolled in ICA’s database
Are aged 16 and below.

ICA Building

You can collect your replacement STP card in person with the supporting documents listed in the collection notice at:

Visitor Services Centre ICA Building 10 Kallang Road, Level 4 (next to Lavender MRT station) Singapore 208718

Selected Post Offices

A list of participating SingPost* offices is available here.

You are not eligible to use this service if you:

Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
Do not have two sets of fingerprints enrolled in ICA’s database
Are aged 16 and below.

*Service fee payable to SingPost