Processing Time and Download of Death Certificate
After the doctor has certified the death online, the next of kin will have to download the digital death certificate at My Legacy website within 30 days and save it in his/her personal device for future retrieval.
The certifying doctor/hospital will provide the following information to the next of kin to download the digital death certificate:
- Death Certificate number (or Confirmation of Death document number)
- Deceased’s Identification Document number
- Date of Death
Only the following next of kin or person authorised by the next of kin may download the digital death certificate from My Legacy:
Watch this video on how you can download a digital death certificate at My Legacy website.
If you encounter any issue when downloading the digital death certificate, you may approach the certifying doctor to obtain an alternative document that
can be used to apply for a burial/cremation permit.
For enquiries relating to application for burial/cremation permit, you may contact 6225 5632, NEA 24-hour dedicated hotline.
You may contact 6589 8707, a 24-hour dedicated hotline, if you have any query relating to the death registration process and digital death certificate. Alternatively, you may contact ICA at ICA_DPU_RBD@ica.gov.sg.
Note: ICA no longer issues physical death certificates from 29 May 2022.