From 15 August 2025, the Immigration & Checkpoints Authority (ICA) will introduce an additional feature in the electronic change of address (eCOA) service for an individual reporting online a change of address for himself, to do the same for a group of people who are moving to the same address (e.g., family members who are going to reside together). 

2.           The eCOA service allows Singapore Citizens, Permanent Residents and ICA-issued Long-Term Pass Holders, including those who reside overseas, to report online a change of residential address to ICA. Following the discovery of unauthorised attempts to change residential addresses via the eCOA service in January this year, ICA suspended the “Myself”, “Myself and my family members” and “Others” modules. 

3.           The “Myself” module was resumed on 14 January 2025, with an additional security measure of requiring applicants to perform Singpass Face Verification (SFV) when logging in using their Singpass account.

Procedure for Group Applications

4.          The new feature will allow an individual (main applicant) when reporting a change of address for himself, to do the same for a group of up to four people (sub-applicants) who are all going to reside at the same new address. This new feature is more secure than the previous “Myself and my family members” and “Others” modules. The main applicant cannot change another person’s address without applying to change his own address at the same time, and consent from his sub-applicants is required. The new address must be the same for the main applicant and sub-applicants. 

5.          The main applicant must first log in to the eCOA service using his Singpass and undergo SFV. He may add up to four sub-applicants in the same application and change his and their addresses to the same new address. Thereafter, each sub-applicant will be notified via SMS to consent to the change of their address within the next five days, by logging into the eCOA service using their Singpass. The main applicant can monitor the status of consent by his sub-applicants on the eCOA service’s dashboard. 

6.          Some time after five days following the date of the application, the main applicant will receive a PIN mailer sent to his new residential address. He is then required to input the PIN in the eCOA service. Upon successful PIN verification, stickers bearing the new address will be mailed to the new residential address, for the main applicant and sub-applicants who had given their consent. The applicants should then follow the instructions to affix the sticker on their NRIC. Sub-applicants who did not consent within the five days would not have their address updated in ICA’s database and would not receive a sticker. Please see Annex A for an infographic of the process.

7.          Individuals who are unable to apply online for a change in address via the eCOA service (e.g., applicants without Singpass or who encounter issues when performing SFV) may submit a request to ICA via FormSG (which can be accessed from the eCOA  service landing page). Alternatively, they may seek assistance at ServiceSG Centres or the ICA Services Centre.

8.         We thank members of the public for their understanding and patience as we reviewed the eCOA service and streamlined and enhanced the security for group applications through this new feature to replace the previous “Myself and my family members” and “Others” modules.

Annex A
Change of address for group applications