Retrieval of Electronic Visit Pass (e-Pass)


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All foreign visitors* arriving in Singapore will receive an electronic Visit Pass (e-Pass) through email in replacement of inked endorsement stamps on the passport.

The e-Pass will contain your Disembarkation/Embarkation (D/E) number and details of the visit pass granted, including the maximum number of day(s) of stay and the last day of stay allowed in Singapore.

*Singapore PRs and Long-Term Pass holders will not be issued e-Pass upon arrival in Singapore.


e-Pass Enquiry e-Pass Retrieval

All foreign visitors* are reminded to provide a valid email address during your SG Arrival Card submission as the e-Pass will be sent to your email address indicated in your SG Arrival Card after clearing arrival immigration at the checkpoints. 

You can also retrieve your e-Pass information from ICA’s e-Pass Enquiry Portal on the SG Arrival Card e-Service platform with either of the following:

  • Disembarkation/Embarkation (D/E) number issued to you after your SG Arrival Card submission; or
  • Email address declared in your SG Arrival Card submission

*Singapore PRs and Long-Term Pass holders will not be issued e-Pass upon arrival in Singapore.


Retrieval of Disembarkation/Embarkation Number

Foreign visitors* may retrieve your Disembarkation/Embarkation (D/E) number from the following:-

1) Retrieval of Disembarkation/Embarkation No. (D/E No.) from your e-Pass

Foreign visitors* who had entered Singapore will be able to find your D/E No. in your e-Pass which will be sent to your declared email address in your SG Arrival Card submission:

e-Pass

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Click on the thumbnail to enlarge the image.

 

2) Retrieval of Disembarkation/Embarkation No. (D/E No.) from your SG Arrival Card 

Foreign visitors* may also find your D/E number after successful submission of your SG Arrival Card

Submission ChannelDescriptionThumbnail
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e-Service and MyICA Mobile Application

SG Arrival Card acknowledgement email

The email is sent to the email address declared in your SG Arrival Card.

If you have multiple SG Arrival Cards, please refer to the submission for your current trip. 

[1]

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e-Service

SG Arrival Card PDF download

 

Available for download after SG Arrival Card submission


[2]
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MyICA Mobile Application

SG Arrival Card from MyICA Mobile Application

 

Go to "SG Arrival Card" tab to select "Submitted Declarations" option to find the D/E number for your current trip to Singapore.

[3]

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*Singapore PRs and Long-Term Pass holders will not be issued e-Pass upon arrival in Singapore.


For Further Assistance

If you encounter any problems with the e-Pass Enquiry Portal or if you have further enquiries on retrieval of your D/E number, you may submit your enquiry to go.gov.sg/sto-enquiry for further assistance.

At the enquiry form, please select 'Others' at Serial No. 4 and let us have the following details or documents at Serial No. 5 and 6 for us to assist you further:-

1) Your date of arrival in Singapore;
2) Your passport number
3) A clear image of your passport biodata page that clearly reflects your name and passport number; &
4) A screenshot of the error message (if available).

Sample Enquiry Form (Extracted for reference only)

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