Get Inspired by our ICA officers!

As part of the highly-trained border security and identification profession, ICA officers have opportunities to take on many challenging roles in checkpoint clearance, intelligence, enforcement, immigration and national registration.

Ever wondered what drives our ICA officers at work? Here we feature some of the officers who play a role in ensuring the safety of our country.

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Every year, about 2.1 million sea freight cargoes enter and leave Singapore. How do our ICA officers ensure security while at the same time facilitate the high volume of cargoes passing through each day? What are some of the advanced technologies used to beef up security at Singapore's ports?

Find out in this video covered by the Straits Times.


Source: The Straits Times Facebook

 

INSP Tay Kwang Meng, Woodlands Command

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I have been in service for more than 13 years and spent most of my years working in the Intelligence Division. I was posted to Woodlands Command as an Assistant Duty Officer after I completed my full-time sponsored studies at SIM-RMIT in June 2013. I was able to join the Senior Officer (SO) scheme and thereafter, I was scheduled to attend the SO induction course as a trainee.

When my then Director (Intelligence) and Head (Data Analysis Unit) knew that I was shortlisted for studies sponsorship, they gave their full support and encouraged me to grab the opportunity. Following my interview for the transfer of scheme, they readily assisted me with the documentation that was required to secure the sponsorship. My bosses as well as colleagues kept me abreast with ICA’s developments throughout my course of studies. Most importantly, my family members were always there to support and encourage me throughout my course of studies, especially during assignments and exams periods.

The last time I was involved in full-time studies was more than 10 years ago. As such, it took me a while before I could adapt to school life and handle assignments and exams. It was also a challenge for me to interact and work with my fellow course mates who were much younger than me. It was challenging for me, especially during the exam period. I am glad that I have a supportive family and a sensible 4-year-old daughter.

By taking up full-time studies, it dawned upon me that I would have to exercise self-discipline and stay motivated in order to excel. Personally, I think that it is important to choose a course of study that one has interest in so that the whole process is enjoyable and one would be driven to do well. I decided to take up a Degree in Business Management as I always had interest in the subject. Having background and prior knowledge in the subjects, such as financial accounting, was also a bonus. No doubt it was hard, but I was glad that I took up this path.

I appreciate the many opportunities for growth and development in ICA and I hope other officers can continue to do their best and work hard in their career in ICA


SSGT Mustaffa Bin Mohamed Salleh, Airport Command

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I joined ICA on 8 January 2007. I am blessed to have the opportunity to learn and grow with an organisation like ICA. My first posting was to Woodlands Command and subsequently to Airport Command where I am currently. A key constant at work is the need for a human touch when clearing passengers.

Early 2014, I helped an arriving autistic male Singaporean who had strayed to the wrong terminal. I managed to contact his anxious father to inform him of his son’s whereabouts before guiding the son back to the right terminal and helping him with immigration clearance. Thereafter, I assisted to collect his checked-in luggage before reuniting him with his father.

Upon seeing his son, the father started berating me, saying that he had already engaged a wheelchair service to prevent his son from getting lost. I remained calm as I understood that the father was worried about the well-being of his son. I attempted to calm him by explaining that my help to his son arose from the ICA Departmental Values of Integrity, Commitment and Accountability ingrained in me. I also informed him that I was unaware of the wheelchair facilitation. The father finally realised my honest intent and thanked me for my efforts.

From this episode, I would like to share with all officers to make use of the empathy that exists in all of us and we should all strive to deliver excellent service without compromising security, no matter how trying the circumstances may be.


Last Update: 18 Feb 2019