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(i) Technical Assistance

If you require any technical assistance while using our e-services, you may contact us at the following email addresses

TECHNICAL ASSISTANT CONTACT INFO

Our eServices

Email Address

For Citizens

Application for Passport On-line Electronic System (APPLES)

ICA_APPLES_Administrator@ica.gov.sg

APEC Business Travel Card

ICA_ABTC@ica.gov.sg

Submission of application for eXtracts Online

ICA_RBD@ica.gov.sg

Electronic Singapore Citizenship Application (e-SC)
under SC by Descent

ICA_ESC_Helpdesk@ica.gov.sg

iC Online

ICA_IC_Unit@ica.gov.sg

Online Pre-Notification of Change of Address (OPAD)

ICA_IC_Unit@ica.gov.sg

For Permanent Residents

Electronic Re-Entry Permit (e- REP)

ICA_REP@ica.gov.sg

For Visitors

Extension of Short Term Visit Pass (e-XTEND)

ICA_Visit_Pass@ica.gov.sg

Electronic Visit Pass (Long Term) System (e-VP) & e-Update of Address

ICA_Visit_Pass@ica.gov.sg

Student’s Pass Online Application & Registration (SOLAR) & e-Update of Address

ICA_STP1@ica.gov.sg

Student’s Pass Online Application & Registration + (SOLAR+) & e-Update of Address

ICA_STP2@ica.gov.sg

Submission of Application for Visa Electronically (SAVE)

ICA_SAVE_Helpdesk@ica.gov.sg



(ii) Other enquiries/ feedback

If you have other enquiries/ feedback, you may contact us at the following email addresses:

 

OTHER ENQUIRIES / FEEDBACK

Type of Request

Email Address

Career Opportunities in ICA

ICA_Recruitment@ica.gov.sg

Other enquiries/feedback

ICA_Feedback@ica.gov.sg

 

CALL US

Type of Request

Contact Number

To Provide Information Against Immigration Offender and related activities

Operating hours:
Weekdays: 8.00 am - 5.00 pm

Tel: 1800 391 6150 (Toll-free)

  

CHECK-TIPS:

Enquire about traffic conditions at Woodlands Checkpoint and Tuas Checkpoint

Tel: 6863 0117

ICA 24-hour Call Centre*:

24-hour automated answering service for information of our services and procedures requirements.

Tel: 6391 6100

You may also wish to speak to our Customer Service Officers during office hours for further clarification.

ICA Quality Service Manager (QSM)

QSM Office Operating Hours:
Weekdays: 8.00 am - 4.30 pm
Saturdays: 8.00 am - 12.30 pm
Sundays & Public Holidays Closed)

Public feedback to our Quality Service Manager

Tel: 1800 298 8985


ONLINE FEEDBACK FORM

Please send us your feedback using our online Feedback Form.

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Last updated on 29 Apr 2013