Citizens


Replacement of IC


Link to iC Online Related eServices: iC Online

 


» Overview
» Documents Required
» Procedure
» Fees
» Collection
» Processing Time
» Peak Periods to Avoid

Overview
Singapore Citizens and Permanent Residents whose Identity Cards are damaged or defaced are required to apply for a replacement within 14 days from the date of damage/defacement. Those who wish to change their particulars/ photographs may also apply for a replacement.


Documents Required
For Applications via iC Online
  • Visa or MasterCard Credit Cards/MasterCard Debit Cards for online payment
  • One recent digital passport-sized colour photograph that meets the following specifications:
    • Image file in JPEG format ('jpg' extension) with a file size of not more than 60 kb
    • The photograph must be taken within the last 3 months
    • The photograph should be in colour, must be taken against a white background with a matt or semi-matt finish
    • The photograph image must show the full face and without headgear (headgear worn in accordance with religious or racial customs is acceptable but must not hide the facial features)
    • The photograph cannot be taken in uniform
  • Scanned copy of existing identity card (front and back) (SAF personnel holding the SAF Card is required to retrieve his/her civilian IC from CMPB-MINDEF first before submitting the application for replacement IC online) 
  • Scanned copy of registrant’s name in ethnic characters (i.e. In Chinese, Jawi or Tamil Characters)
For Applications over the Counter
  • Current Identity Card (SAF personnel holding the SAF Card is required to retrieve his/her civilian IC from CMPB-MINDEF first before calling at ICA to apply for replacement IC) 
  • One recent passport size photograph that meets the following specifications:
    • The photograph image must be taken within the last 3 months
    • The photograph should be in colour, must be taken against a white background with a matt or semi-matt finish
    • The photograph image must show the full face and without headgear (headgear worn in accordance with religious or racial customs is acceptable but must not hide the facial features)
    • The photograph cannot be taken in uniform
  • *Baptism or Religious certificate for insertion of religious name, if any
  • *Deed poll for change of name, including ethnic name, if any
  • *Marriage Certificate for insertion of married name, if any
*Bring along the original document and a photocopy.


Additional Documents Required for Permanent Residents
  • Entry & Re-Entry Permits
  • Expired & valid passports
  • Certificate of Identity, if any
  • Malaysian IC, if applicable

Procedure

Applications via iC Online
  • Submit the application online at the iC Online website.  

OR

  • Check the status of your application at the iC Online website .


IC Unit
Citizen Services Centre
3rd Storey, ICA Building
10 Kallang Road
(Next to Lavender MRT station)
Singapore 208718

Operating Hours:
Monday to Friday : 8.00 a.m. to 4.30 p.m.
Saturday : 8.00 a.m. to 12.30 noon

Note: Your identity will be authenticated via thumbprint matching at the collection counters.

Applications at the Counter

  • Come in person to IC Unit, Citizen Services Centre with the required supporting documents to register for the new IC.

Counter 1, IC Unit
Citizen Services Centre
3rd Storey, ICA Building
10 Kallang Road
(Next to Lavender MRT station)
Singapore 208718

Operating Hours:
Monday to Friday : 8.00 a.m. to 4.30 p.m.
Saturday : 8.00 a.m. to 12.30 noon

  • Take a Q-number and wait to be called
  • Produce existing Identity Card and any other supporting documents
  • Complete the application form
  • Make payment of S$60 and collect the receipt
Note: The receipt must be produced when collecting the replacement IC (in person). Your identity will be authenticated via thumbprint matching at the collection counters.


Fees
S$60

Applications via iC Online
Please make payment online by VISA or MasterCard Credit Cards or MasterCard debit card.

Applications at the Counter
Please make payment by NETS/NETS Flashpay/CashCard during replacement of the new IC.


Processing Time

Applications via iC Online

3 working days upon receipt of your application, provided that all information given and the photograph submitted meets ICA's requirements.


Collection

 

Applicants are strongly encouraged to make an appointment for the collection of ICs via the e-Appointment system*. Please note that e-appointments have to be made at least 2 working days before the preferred date and time.

 

Eligible registrants who have successfully registered for their ICs will have the option of collecting their ICs from selected Singapore Post Limited (SingPost) outlets, and at the self-service iCollect machine located at the e-lobby at ICA Building.

 

The following groups

of IC applicants will not be able to collect their ICs at the post offices or iCollect:

    
·     Applicants who do not have good quality fingerprints due to aging; or excessively wet/dry thumbs and fingers; and

    ·     Applicants who do not already have two sets of fingerprints enrolled in ICA’s database.

 

 ·     Applications Via iC Online.


For
applicants who choose to collect at SingPost outlets, an additional fee is applicable for the service. Please visit the SingPost website for more information on the service fee.

 

For applicants who choose to collect at iCollect, no additional fee will be imposed.

*The e-Appointment system is an online service that that allows registrants to make appointment for collection of their ICs. Waiting time has been shortened to an average of just 15 minutes for those collecting their ICs during the allocated period.


Peak Periods to Avoid
  • Mondays, Fridays, Saturdays, school holidays, eve and the day after public/school holidays
  • After 2.30 pm on weekdays
  • After 11.00 am on Saturdays and school holidays

There is generally a larger crowd in March, end May, June, end November and December.

back to top

Last updated on 21 Aug 2014