Contact Info


Contact Info

Headquarters
» ICA Building

Land Checkpoints
» Tuas Checkpoint
» Woodlands Checkpoint
» Woodlands Train Checkpoint

Air Checkpoints
» Changi Airport
» Seletar Airport

 

Air Cargo Checkpoints
» Airport Logistics Park
» Changi Airfreight Centre
» Parcel Post Section

Coastal Checkpoints
» Singapore Cruise Centre
» Tanah Merah Ferry Terminal
» Changi Point Ferry Terminal
» Changi Ferry Terminal
» Jurong Fishery Port
» Marina South Pier
» West Coast Pier
» Marina Bay Cruise Centre
Ports Checkpoints
» Ports Command HQ
» Brani Gate
» Jurong Port Main Gate
» Jurong Scanning Station
» Jurong West Gate
» Keppel Distripark
» Pasir Panjang Terminal Gate 4
» Pasir Panjang Scanning Station
» Tanjong Pagar Gate
» Tanjong Pagar Scanning Station
» Sembawang Gate


(A) ICA BUILDING

 

Address

Immigration & Checkpoints Authority
ICA Building
10 Kallang Road
Singapore 208718

(Beside Lavender MRT. Click here to view map)

Operating Hours

Weekdays 8.00 am to 5.00 pm
Saturdays 8.00 am to 1.00 pm
Sundays & Public Holidays Closed

Busy days to Avoid:
Mondays, Fridays & Saturdays
Eve of / After Public Holidays

Q-Tickets Issuing Hours:
Weekdays 8.00 am to 4.30 pm
Saturdays 8.00 am to 12.30 pm

ICA 24-hour Call Centre* For general enquiries or further clarifications on our products or services, please contact us at 6391 6100
Fax Number 6298 0837/ 6298 0843


* This is a 24-hour automated answering service for information of our services and procedures requirements. Our Customer Service Officers are available during operating hours only.

(B) CHECKPOINTS



AIR CHECKPOINTS

Changi Airport 24 Hours
Passenger Terminal Building II, P.O. Box 6, S(918141)

Changi Airport Duty Officer Contact Number

Terminal 1

Terminal 2

Terminal 3

Arrival

Passenger Clearance, Arrival North

 

 

6214 8016

6214 8150

Passenger Clearance, Arrival South

6214 8018

6214 8426

Passenger Clearance, Arrival East

6214 8010

 

 

Passenger Clearance, Arrival West

6214 8012

Departure

Passenger Clearance, Departure

 6214 8015

6214 8429

Passenger Clearance, Departure North  

 6214 8020

 
Passenger Clearance, Departure South

 

 6214 8021

 

Baggage

Baggage Clearance

6545 8540

6214 8027

6214 8152


Seletar Airport (24 Hours)
554 West Camp Road,
S(797792)
Tel: 6483 7003
Fax: 6481 4504


AIR CARGO CHECKPOINTS

Airport Logistics Park of Singapore [0730hrs – 1900hrs (Mon – Sat)*]
111 ALPS Avenue, S(498807)
Gen Off: 6542 5314 | Ops Rm: 6542 8976
Fax: 65429132

Changi Airfreight Centre (24 Hours)
Airline Road off Nicoll Drive,
S(819456)
Gen Off: 6545 4077 | Import Off: 6545 4078
Fax: 65421746

Parcel Post Section 0830hrs – 1730hrs (Mon – Fri) | 0830hrs – 1330hrs (Sat)*
Singapore Post Centre, 10 Eunos Road 8, #01-04, S(408600) Gen Off: 6845 6679
Fax: 6842 7606

*Closed on Public Holidays



LAND CHECKPOINTS

Tuas Checkpoint (24 Hours)
501 Jalan Ahmad Ibrahim,
S(639937)

Tuas Checkpoint Duty Officer Contact Number
Arrival Bus Hall 6865 4621
Car / Motorcycle (Block A1) 6865 4627
Car / Motorcycle (Block A2) 6865 4645
Departure Bus Hall 6865 4618
Car / Motorcycle (Block D1) 6865 4676
Car / Motorcycle (Block D2) 6865 4693
For real-time traffic situation, call our CHECK-TIPS hotline 6863 0117*

* Alternatively you can
1. View image of traffic condition through One Motoring, or
2. Use Singtel SMS *112 service. Each *SEND request costs S$0.21. For more information, refer to www.ideas.singtel.com.

Woodlands Checkpoint (24 Hours)
21 Woodlands Crossing, S(738203) Tel: 6767 5963

For real-time traffic situation, call our CHECK-TIPS hotline 6863 0117*
* Alternatively you can
1. View image of traffic condition through One Motoring, or
2. Use Singtel SMS *112 service. Each *SEND request costs S$0.21. For more information, refer to www.ideas.singtel.com.

Woodlands Train Checkpoint (24 Hours)
11 Woodlands Crossing, S(738103) Tel: 6767 5963 (After Off Hrs)
Fax: 6767 8593


COASTAL CHECKPOINTS

Singapore Cruise Centre (24 Hours)
HarbourFront Centre, 1 Maritime Square #02-34B
Telok Blangah Road, S(099253)
Tel: 6271 8871 (Off Hrs) or 6377 5925 / 6377 5926 (After Off Hrs)
Fax: 6275 8625 / 6274 1398

Tanah Merah Ferry Terminal (0700hrs – 2300hrs)
50 Tanah Merah Ferry Road, S(498833) Tel: 6545 2048 (Off Hrs) or 6545 2123 (After Off Hrs)
Fax: 6545 2130

Changi Point Ferry Terminal (0700hrs – 1900hrs)
51 Lorong Bekukong, S(499172) Tel: 6545 2305 / 6545 1616
Fax: 6545 0653

Changi Ferry Terminal
30 Changi Ferry Road, S(499675) Tel: 6214 8031 / 6214 8032

Jurong Fishery Port (24 Hours)
Jurong Office, 35 Fishery Port Road, S(619742) Tel: 6267 5002

Marina South Pier (24 Hours)
31 Marina Coastal Drive,
S(018988)
Tel: 6324 5025

West Coast Pier (24 Hours)
60 West Coast Ferry Road,
S(126979)
Tel: 6779 7090

Marina Bay Cruise Centre Singapore (24 Hours)
61 Marina Coastal Drive, 
S(018947)
Tel: 6636 2503


PORT CHECKPOINTS

Ports Command HQ
Pasir Panjang Terminal Gate 4
33 Harbour Drive, S(117606)
Tel: 6778 1193
Fax: 6774 1109

Brani Gate (24 Hours)
Brani Terminal Avenue, S(089053) Tel: 6276 7332
Fax: 6272 7091

Jurong Port Main Gate (24 Hours)
37 Jurong Port Road, S(619110) Tel: 6267 5001 / 6267 5003
Fax: 6264 0283

Jurong Scanning Station (24 Hours)
8 Jurong Pier Way, S(619135) Tel: 6267 5193
Fax: 6264 7414

Jurong West Gate (24 Hours)
37 Jurong Port Road, S(619110)  Tel: 6268 4794
Fax: 6268 2357

Keppel Distripark [0800 – 2000hrs (Mon – Fri) | 0800 – 1600hrs (Sat)*]
Blk 511 Kampong Bahru Road,
S(099447)
Tel: 6377 5934
Fax: 6274 4248

Pasir Panjang Terminal Gate 4 (24 Hours)
33 Harbour Drive, S(117606) Tel: 6773 8235
Fax: 6872 1813

Pasir Panjang Scanning Station (24 Hours)
21/23 Harbour Drive, S(117502) Tel: 6773 8247
Fax: 6775 4379

Tanjong Pagar Gate [0800hrs – 2200hrs(Mon – Sat)*]
37 Keppel Road, S(089055) Tel: 6222 1656
Fax: 6222 1350

Tanjong Pagar Scanning Station (24 Hours)
37 Keppel Road, S(089055) Tel: 6324 5021
Fax: 6324 0946

Sembawang Gate (0800hrs – 2200hrs)
Deptford Road, S(759657) Tel: 6752 4057
Fax: 6752 4057

* Closed on Public Holidays 

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Last updated on 12 Sep 2014