If you lose your Student’s Pass (STP) card or it has been damaged or defaced, you must apply for a replacement card in person within seven days of it becoming lost, damaged or defaced.

You can also apply for a replacement card if you wish to change your photograph or update your details.

Note: If you subsequently recover the Student’s Pass card you have reported lost to ICA, you must surrender the recovered card to ICA for cancellation within seven days.

To replace a lost or damaged Student’s Pass card, you will need:

You must also acknowledge a copy of the Student’s Pass Terms and Conditions.

To apply for a replacement card, go to:

When you arrive, go to the self-service ticketing kiosk beside Information Counter and take a Miscellaneous Service queue ticket.

This service is available from 8.00 am to 4.00 pm on Mondays to Fridays (except public holidays).

You will need to pay the following fees:

Replacement fees for a lost Student’s Pass card

Replacement fee for a damaged Student’s Pass card, or replacement due to changed photograph or personal particulars

You will need to make an appointment to collect your replacement Student’s Pass card at least three working days in advance, using e-Appointment.

If you are eligible to collect your replacement Student’s Pass card at a post office, the e-Appointment website will show you a list of post offices that offer Student’s Pass card collection services. There is an additional service fee for collecting your card from the post office. Visit the SingPost website for more information.

If you do not have two sets of good-quality fingerprints enrolled in the ICA database (due to ageing, or excessively wet or dry thumbs and fingers, for example) you will not be able to collect your replacement card from a post office.

Regardless of where you pick up your replacement card, remember to bring your passport and e-Appointment acknowledgement slip.