If you have lost your Long-Term Visit Pass (LTVP) card; or your LTVP card has been damaged or defaced, and the pass is still valid, you should apply for a replacement in person within seven days.
From 27 February 2023, ICA will issue the replacement LTVP in digital form only. You will receive an email on how to retrieve your digital LTVP, after you complete the replacement procedures at ICA Building.
If you subsequently recover your LTVP card after reporting it lost to ICA, you must surrender the recovered card to ICA within seven days.