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Loss/Damage of Long-Term Visit Pass

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If you have lost your Long-Term Visit Pass (LTVP) card; or your LTVP card has been damaged or defaced, and the pass is still valid, you should apply for a replacement in person within seven days.

From 27 February 2023, ICA will issue the replacement LTVP in digital form only. You will receive an email on how to retrieve your digital LTVP, after you complete the replacement procedures at ICA Building.

If you subsequently recover your LTVP card after reporting it lost to ICA, you must surrender the recovered card to ICA within seven days.


Documents Required
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You will need to provide original documents and official translations (for documents in languages other than English), as well as copies of the documents for ICA to retain.

ICA accepts:

  • Translations provided by the embassy of the country that issued the document
  • Translations produced by a notary public in Singapore or the country that issued the document
  • Privately created translations attested by the embassy of the country that issued the document, or notarised by a notary public in Singapore or the country that issued the document.

ICA does not endorse any private translation companies or entities. Insufficient documentation may result in non-acceptance of your application. You may be required to provide additional documents to support your application.


To replace a lost or damaged LTVP card, you will need:

  • A valid travel document.
  • An original police report (not a photocopy) or a statutory declaration explaining that the card has been lost, if applicable.
  • Original supporting documents to prove your relationship to sponsor, if applicable.

You must also acknowledge a copy of the LTVP Terms and Conditions form.


Procedure

To apply for a replacement LTVP, go to:

Visitor Services Centre 
ICA Building 
10 Kallang Road, Level 4 
Singapore 208718
(next to Lavender MRT station) 

This service is available from 8.00 am to 4.00 pm on Mondays to Fridays (except public holidays).

Please note that your local sponsor may also need to be present.


Fees

You will need to pay the following fees:

Replacement fees for a lost LTVP card

  • S$100 for first loss
  • S$300 for second and subsequent losses

Replacement fee for a damaged LTVP card

  • S$60