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Loss/Damage of Long-Term Visit Pass

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If you have lost your valid Long-Term Visit Pass (LTVP) card or your LTVP card has been damaged or defaced, you should apply for a replacement in person within seven days.

If you subsequently recover your LTVP card after reporting it lost to ICA, you must surrender the recovered card to ICA within seven days.

You should also apply for a replacement card to update your particulars.


Documents Required
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You will need to provide original documents and official translations (for documents in languages other than English), as well as copies of the documents for ICA to retain.

ICA accepts:

  • Translations provided by the embassy of the country that issued the document
  • Translations produced by a notary public in Singapore or the country that issued the document
  • Privately created translations attested by the embassy of the country that issued the document, or notarised by a notary public in Singapore or the country that issued the document.

ICA does not endorse any private translation companies or entities. Insufficient documentation may result in non-acceptance of your application. You may be required to provide additional documents to support your application.


To replace a lost or damaged LTVP card, you will need:

  • Your recent passport-sized colour photograph taken within the last three months. Please click here for photo guidelines.
  • A travel document that is valid for at least six months
  • An original police report (not a photocopy) or a statutory declaration explaining that the card has been lost, if applicable.
  • Original supporting documents to prove your relationship to sponsor, if applicable.

Please provide original documents as well as copies of the documents for ICA to retain.

You must also acknowledge a copy of the LTVP Terms and Conditions.


Procedure

To apply for a replacement card, go to:

Visitor Services Centre 
ICA Building 
10 Kallang Road, Level 4 (next to Lavender MRT station) 
Singapore 208718 

This service is available from 8.00 am to 4.00 pm on Mondays to Fridays (except public holidays).

Please note that your local sponsor may also need to be present.


Fees

You will need to pay the following fees:

Replacement fees for a lost LTVP card

  • S$100 for first loss
  • S$300 for second and subsequent losses

Replacement fee for a damaged LTVP card, or replacement due to change of personal particulars

  • S$60