If you have lost your valid Long-Term Visit Pass (LTVP) card or your LTVP card has been damaged or defaced, you should apply for a replacement in person within seven days.

If you subsequently recover your LTVP card after reporting it lost to ICA, you must surrender the recovered card to ICA within seven days.

You should also apply for a replacement card to update your particulars.


Documents Required
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You will need to provide original documents and official translations (for documents in languages other than English), as well as copies of the documents for ICA to retain.

ICA accepts:

  • Translations provided by the embassy of the country that issued the document
  • Translations produced by a notary public in Singapore or the country that issued the document
  • Privately created translations attested by the embassy of the country that issued the document, or notarised by a notary public in Singapore or the country that issued the document.

ICA does not endorse any private translation companies or entities. Insufficient documentation may result in non-acceptance of your application. You may be required to provide additional documents to support your application.


To replace a lost or damaged LTVP card, you will need:

  • Your recent passport-sized colour photograph taken within the last three months. Please click herefor photo guidelines.
  • A travel document that is valid for at least six months
  • An original police report (not a photocopy) or a statutory declaration explaining that the card has been lost, if applicable.

You must also acknowledge a copy of the LTVP Terms and Conditions.


Procedure

To apply for a replacement card, go to:

Visitor Services Centre 
ICA Building 
10 Kallang Road, Level 4 (next to Lavender MRT station) 
Singapore 208718 

This service is available from 8.00 am to 4.00 pm on Mondays to Fridays (except public holidays).

Please note that your local sponsor may also need to be present.


Fees

You will need to pay the following fees:

Replacement fees for a lost LTVP card

  • S$100 for first loss
  • S$300 for second and subsequent losses

Replacement fee for a damaged LTVP card, or replacement due to change of personal particulars

  • S$60

Collection

You will need to make an appointment to collect your replacement LTVP card at least three working days in advance using the e-Appointment.


Self-Service at iCollect

iCollect is a self-service machine housed in the eLobby on the ground floor of the ICA Building. Collection has to be in person.

You are not eligible to use this service if you:

  • Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
  • Do not have two sets of fingerprints enrolled in ICA’s database
  • Are aged 16 and below.

ICA Building 

You can collect your replacement LTVP card in person with the supporting documents listed in the collection notice at:

Visitor Services Centre  ICA Building  10 Kallang Road, Level 4 (next to Lavender MRT station)  Singapore 208718

Selected Post Offices

A list of participating SingPost* offices is available here.

You are not eligible to use this service if you:

  • Have poor-quality fingerprints due to ageing or excessively wet or dry thumbs and fingers
  • Do not have two sets of fingerprints enrolled in ICA’s database
  • Are aged 16 and below.

*Service fee payable to SingPost


Last Update: 08 Jan 2019