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EMAIL US
Please note that your email, with attachment (if any), should not exceed 5MB.

(i) Technical Assistance
If you require any technical assistance while using our e-services, you may contact us at the following email addresses

TECHNICAL ASSISTANT CONTACT INFO

Our eServices

Email Address

For Citizens

Application for Passport On-line Electronic System (APPLES)

[email protected]

APEC Business Travel Card

[email protected]

Submission of application for eXtracts Online

[email protected]

Electronic Singapore Citizenship Application (e-SC)
under SC by Descent

[email protected]

iC Online

[email protected]

Online Pre-Notification of Change of Address (OPAD)

[email protected]

For Permanent Residents

Electronic Re-Entry Permit (e- REP)

[email protected]

For Visitors

Extension of Short Term Visit Pass (e-XTEND)

[email protected]

Electronic Visit Pass (Long Term) System (e-VP) & e-Update of Address

[email protected]

Student’s Pass Online Application & Registration (SOLAR) & e-Update of Address

[email protected]

Student’s Pass Online Application & Registration + (SOLAR+) & e-Update of Address

[email protected]

Submission of Application for Visa Electronically (SAVE)

[email protected]


(ii) Other enquiries/ feedback
If you have other enquiries/ feedback, you may contact us at the following email addresses:
 

OTHER ENQUIRIES / FEEDBACK

Type of Request

Email Address

Career Opportunities in ICA

[email protected]

Other enquiries/feedback

[email protected]

 

CALL US

Type of Request

Contact Number

To Provide Information Against Immigration Offender and related activities

Operating hours:
Weekdays: 8.00 am - 5.00 pm
 

Tel: 1800 391 6150 (Toll-free)

  

CHECK-TIPS:

Enquire about traffic conditions at Woodlands Checkpoint and Tuas Checkpoint
 

Tel: 6863 0117

ICA Call Centre

24-hour automated answering service for information on our services and procedural requirements.

You may also wish to speak to our Customer Service Officers during the following periods, except Public Holidays:

Weekdays: 8.00 am to 5.00 pm

Saturdays: 8.00 am to 1.00 pm
 

Tel: 6391 6100

ICA Quality Service Manager (QSM)

QSM Office Operating Hours:
Weekdays: 8.00 am - 4.30 pm
Saturdays: 8.00 am - 12.30 pm
Sundays & Public Holidays: Closed

Tel: 1800 298 8985



ONLINE FEEDBACK FORM
Please send us your feedback using our online Feedback Form.

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Last updated on 19 May 2016