From the day of arrival in Singapore, ICA will be conducting mandatory checks on Singapore citizens, permanent residents, Long-Term Visit Pass holders and short-term visitors who are placed on the Stay-Home Notice (SHN).
Persons placed on SHN (PSHNs) may receive house visits or be contacted via calls or WhatsApp to verify their location.
During the audio and/or video call via WhatsApp, PSHNs may be requested to show their immediate surroundings to verify their location. During the call, PSHNs will be asked to provide the last four digits of their Identity Card/ travel
document to ascertain their identity.
In addition, they may also receive a phone call and/or a house visit to verify their location. They will then need to explain to the officer that they did not receive the SMS or the SMS link is not working and follow any instructions given by the officer to verify
All our officers performing house visits will produce their warrant cards or ICA authorisation letter as a form of identification.
Please be informed that ICA will not ask for any financial information.
If travellers receive a call from us and wish to verify the authenticity of the phone call, they can call the SHN helpline at 6812 5555.
The Government will continue to implement surveillance and enforcement measures to ensure compliance with the SHN, so that the well-being of the community is not put at risk.
Anyone can report a Singapore citizen, permanent resident, Long-Term Visit Pass holder or short-term visitor who did not comply with the SHN to ICA via