Entry into the ICA Building for selected services or by appointment only
ICA counter services are available for services that cannot be done or completed online due to safe distancing requirements.
If you have made an application earlier, and the application process requires you to come to the ICA Building, you will need to book an appointment via the e-Appointment service.
For services that are not available online or via the e-Appointment Service, you may come to the ICA Building.
Members of the public with an appointment are advised to arrive at the ICA Building within 15 minutes of their appointment time.
You should visit the ICA Building on your own, unless specified. The elderly, young children, and those who require special assistance, e.g. wheelchair-bound persons, can be accompanied by one other person.
We seek your understanding and cooperation on adhering to the Safe Distancing Measures in place at the ICA Building.
Use of TraceTogether-only Safe Entry (TT-only SE) at ICA Building
From 17 May 2021, all visitors to the ICA Building will need to check in using the TraceTogether App or token. The scanning of Safe Entry-QR codes with the phone camera and Singpass App will be discontinued.
All visitors to the ICA Building will only be allowed entry if they:
- Are currently not under a Quarantine Order or Stay-Home Notice,
- Have not had close contact with a confirmed COVID-19 case in the past 14 days; and
- Do not have a fever or any flu-like symptoms.
 Not applicable to COVID-19 frontline workers.
Click on above image to expand.