Entry into the ICA Building for selected services or by appointment only
ICA counter services are available for services that cannot be done or completed online due to safe distancing requirements.
If you have made an application earlier, and the application process requires you to come to the ICA Building, you will need to book an appointment via the e-Appointment service or through the
eAPPT@ICA mobile application. Please refer to Appendix for the list of services which you can obtain an appointment through e-Appointment.
For services that are not available online or via the e-Appointment Service, you may come to the ICA Building. Please refer to Appendix for services that are not available online or via the e-Appointment service.
Members of the public with an appointment are advised to arrive at the ICA Building within 15 minutes of their appointment time.
You should visit the ICA Building on your own, unless specified. The elderly, young children, and those who require special assistance, e.g. wheelchair-bound persons, can be accompanied by one other person.
We seek your understanding and cooperation on adhering to the Safe Distancing Measures in place at the ICA Building.
Use of SafeEntry at ICA Building
All visitors to the ICA Building will need to check in using SafeEntry, and will only be allowed entry if they:
- Are currently not under a Quarantine Order or Stay-Home Notice,
- Have not had close contact with a confirmed COVID-19 case in the past 14 days; and
- Do not have a fever or any flu-like symptoms.
 not applicable to COVID-19 frontline workers
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