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During the Circuit Breaker period[1], ICA will restrict over-the-counter services at the ICA Building, 10 Kallang Road, to attend only to urgent services with a permission letter/email to visit ICA Building. Members of the public who require urgent services at the ICA Building can submit a request at go.gov.sg/ica-services. It will take up to one working day[2] for the request to be processed.

With the implementation of elevated safe distancing measures, members of the public should use the ICA's e-Services (via MyICA) for transactions and defer all non-urgent visits to the ICA Building.

Please refer to Appendix for a summary of the measures introduced at ICA Building during this Circuit Breaker period. ICA urges members of the public to comply with the latest elevated safe distancing measures.

Please refer to section "Services offered online" below for complete list of available online services.

[1] The Multi-Ministry Taskforce has announced on 21 April to extend the Circuit Breaker period till 1 June 2020 (inclusive). Click here for the announcement.

[2] A request sent in on a Friday will be processed by the following Monday.

Elevated Safe Distancing Measures (ICA Building)


Frequently Asked Questions

  1. Are all services suspended at the ICA Building?
    All online services continue to be available via MyICA. However, over-the-counter services will be restricted at the ICA Building during the Circuit Breaker period. Exceptions will only be considered for urgent services, such as birth and death registration.
    Members of the public who require urgent services will have to make a request via go.gov.sg/ica-services and obtain a permission letter/email first before turning up at the ICA Building. It will take up to one working day for the request to be processed.
  2. What kind of services would ICA consider as urgent?
    ICA will consider each request for urgent services on a case-by-case basis, based on the merits of each case.
  3. I have a scheduled appointment on or after 7 April 2020, can I still walk in to the ICA Building?
    Those who have made appointments to collect their documents or transact with us on or after 7 April 2020 will need to defer their visits and reschedule their appointments till the Circuit Breaker period is over.
    If you need an urgent service from ICA, you have to make a request via go.gov.sg/ica-services and obtain a permission letter/email first before turning up at the ICA Building. It will take up to one working day for the request to be processed.
  4. What will happen if members of the public visit the ICA Building without a permission letter/email?
    Those who visit the ICA Building without an appointment letter will be turned away. It will not be possible to apply for a permission letter/email at the ICA Building, as processing time is required. You are therefore advised not to visit the ICA Building unless you have made a request and obtained a permission letter/email.
  5. I have applied for a request via go.gov.sg/ica-services but my request was rejected. Why was it rejected and what should I do next?
    Only requests for urgent services at ICA Building will be considered during the Circuit Breaker period. You may only submit a new request if there is a change in your circumstances. There are no avenues for appeals at the ICA Building. You are therefore advised not to visit the ICA Building unless you have obtained a permission letter/email.
  6. My request for urgent ICA services was granted, but I need someone to accompany me to ICA Building. How many people can I bring with me?
    During the Circuit Breaker period, persons who are granted permission to visit the ICA Building should do so on their own, unless specified. However, the elderly, young children, and those who require special assistance, e.g. wheelchair-bound persons, can be accompanied by one other person.
  7. Where can a person without internet access or have difficulty with ICA's online application get assistance?
    Applicants can get their family members or friends to assist with their online application or apply for certain services on their behalf via MyICA.
  8. I have a scheduled e-appointment on or after 7 April 2020 to collect my passport/ identity card at the post office. Can I still proceed to collect?
    You can continue to collect your passport/ identity card at your specified post office, if it remains open. If your specified post office is closed, you will be redirected to another post office for collection.
  9. I have received a passport collection card stating my passport will be cancelled if I do not collect it within 3 months of my application. What should I do?
    During the Circuit Breaker period, the collection period for all uncollected passports has been automatically extended till 30 September 2020. You may reschedule an appointment after the Circuit Breaker period.
  10. I am supposed to collect my Identity Card or it will be destroyed. What should I do?
    During the Circuit Breaker period, the collection period for all uncollected Identity Cards has been automatically extended till 30 September 2020.
    You can continue to use your current Identity Card or other identification document (e.g. valid passport or driving licence) for identification.
    If you do not have a valid Identity Card and need it urgently, you can submit a request at go.gov.sg/ica-services and obtain a permission letter/email first before turning up at the ICA Building. It will take up to one working day for the request to be processed.
  11. [UPDATED] How do I report a change of address during the Circuit Breaker period?
    During this Circuit Breaker period, you do not need to visit ICA Building or the Neighbourhood Police Post/ Centre (NPP/ NPC) to report a change of address. You can email ICA at ICA_IC_Unit@ica.gov.sg with a copy of acceptable documentary evidence (e.g., utilities bill, telecommunication bill, bank statement, etc.). The documentary evidence must be addressed to you in full name at the new address vide postal mail. ICA will mail the updated address sticker to you for affixing on your identity card upon verification.
  12. Will operations at the checkpoints be affected by the suspension of services at ICA Building?
    All of ICA’s checkpoints remain in operation.