Moving into the Millennium (1980s to 2003)
The Immigration Department head office at Empress Place began the process of computerising services. Computers were used to screen travellers at checkpoints for the first time in June.
A new Passport Office at Joo Chiat Complex served residents in the East and helped lighten the workload at head office.
The head office moved again in June, this time to Pidemco Centre. A queue system was introduced to make the waiting experience more efficient. The first batch of 10-year international passports was introduced.
Passports became machine-readable.
IMMILINK was introduced. The toll-free hotline provided 24/7 access to general information about immigration.
In February, work began on a new 10-storey building at Kallang for Immigration Department and the National Registration Department. In May, checkpoint operations began at Changi Ferry Terminal, where ferry services operated between Singapore and Johore.
Singapore citizens could apply for and renew their passports by mail for the first time.
The Immigration Department was renamed as Singapore Immigration. A new logo was unveiled during the stone-laying ceremony for a new Singapore Immigration building on 20 May.
The Tanah Merah Ferry Terminal started operations on 26 August to cater for the increase in regional ferry traffic.
Singapore Immigration became an autonomous agency in April. Singapore Changi Airport received the coveted ISO 9002 certification for its immigration arrival clearance process. Singapore Immigration implemented a fingerprint technology known as the Immigration Automated Clearance System (IACS), enhancing security and accelerating airport immigration clearance for priority passengers.
In June and July, Singapore Immigration relocated its head office from Pidemco Centre to a new 10-storey building in Kallang. In September, the Immigration Field Division moved from East Coast into the same premises.