Permanent Residents


Replacement of IC

Link to IC Online eService Related eServices: iC Online


» Overview
» Documents Required
» Procedure
» Fees
» Processing Time
» Peak Periods to Avoid

Overview
Singapore Citizens and Permanent Residents whose Identity Cards are damaged or defaced are required to apply for a replacement within 14 days from the date of damage/defacement. Those who wish to change their particulars/ photographs may also apply for a replacement.

Documents Required
For Applicants via iC Online 
  • Visa or MasterCard Credit Cards/MasterCard Debit Cards for online payment 
  • One recent digital passport-sized colour photograph that meets the following specifications: 
    • Image file in JPEG format ('jpg' extension) with a file size of not more than 60 kb 
    • The photograph must be taken within the last 3 months 
    • The photograph should be in colour, must be taken against a white background with a matt or semi-matt finish 
    • The photograph image must show the full face and without headgear (headgear worn in accordance with religious or racial customs is acceptable but must not hide the facial features) 
    • The photograph cannot be taken in uniform 
  • Existing identity card (front and back) 
  • Registrant’s name in ethnic characters (i.e. In Chinese, Jawi or Tamil Characters)
For Applicants at the Counter 
  • Current Identity Card 
  • One recent passport size photograph that meets the following specifications: 
    • The photograph image must be taken within the last 3 months 
    • The photograph should be in colour, must be taken against a white background with a matt or semi-matt finish 
    • The photograph image must show the full face and without headgear (headgear worn in accordance with religious or racial customs is acceptable but must not hide the facial features) 
    • The photograph cannot be taken in uniform 
  • *Baptism or Religious certificate for insertion of religious name, if any 
  • *Deed poll for change of name, including ethnic name, if any 
  • *Marriage Certificate for insertion of married name, if any
*Bring along the original document and a photocopy.


Additional Documents Required for Permanent Residents 
  • Entry & Re-Entry Permits 
  • Expired & valid passports 
  • Certificate of Identity, if any 
  • Malaysian IC, if applicable
Procedure
Applications via iC Online
  • Submit the application online at the iC Online website. 
  • Wait for the e-mail notification on the collection of the new IC 

OR

  • Check the status of your application at the iC Online website 
  • Come in person to IC section, Citizen Services Centre with the required supporting documents (as stated in the collection notice) to collect the new IC.

IC Section
Citizen Services Centre
3rd Storey, ICA Building
10 Kallang Road
(Next to Lavender MRT station)
Singapore 208718

Operating Hours:
Monday to Friday : 8.00 a.m. to 4.30 p.m.
Saturday : 8.00 a.m. to 12.30 noon

Note: Your identity will be authenticated via thumbprint matching at the collection counters.

Applications at the Counter

  • Come in person to IC section, Citizen Services Centre with the required supporting documents to register for the new IC.

Counter 1, IC Section
Citizen Services Centre
3rd Storey, ICA Building
10 Kallang Road
(Next to Lavender MRT station)
Singapore 208718

Operating Hours:
Monday to Friday : 8.00 a.m. to 4.30 p.m.
Saturday : 8.00 a.m. to 12.30 noon

  • Take a Q-number and wait to be called 
  • Produce existing Identity Card and any other supporting documents 
  • Complete the application form 
  • Make payment of S$60 and collect the receipt

Note: The receipt must be produced when collecting the replacement IC (in person) on the same day. Your identity will be authenticated via thumbprint matching at the collection counters.

Fees
S$60

Applications via iC Online
Please make payment online by VISA or MasterCard Credit Cards or MasterCard debit card.

Applications at the Counter
Please make payment by NETS or CashCard upon collection of the new IC.

Processing Time
Applications via iC Online
3 days

Applications at the Counter
Application would be on the spot and the new NRIC can be collected on the same day. However, the waiting time for the collection of the NRIC would be longer.

Peak Periods to Avoid

  • Mondays, Fridays, Saturdays, school holidays, eve and the day after public/school holidays 
  • After 2.30 pm on weekdays 
  • After 11.00 am on Saturdays and school holidays

There is generally a larger crowd in March, end May, June, end November and December.

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Last updated on 02 May 2008