07-Jul-2012 filed under Replies to Media
07 Jul 2012
Face-to-face appeal possible if online pass application fails
EACH application for visit pass extension is considered carefully and holistically based on its own merits ('Visit extension: No other options once online application rejected' by Mr Jairam Amrith; June 28).
A foreigner who wishes to extend the validity of his visit pass may choose to do so at the Immigration & Checkpoints Authority (ICA) building or via the online service e-XTEND.
Applying through e-XTEND enables the applicant to submit an extension without having to go to the ICA in person. Nevertheless, an applicant whose online application has been rejected but wishes to convey his special circumstances may approach the ICA for a face-to-face interview.
Koh Wee Sing
Head, Public & Internal Communications
Corporate Communications Division, Immigration & Checkpoints Authority
28 Jun 2012
Visit extension: No other options once online application rejected
VISITORS to Singapore on short trips for social purposes have the option of submitting an application online via e-XTEND, to apply for an extension of their stay.
However, this option is a virtual cul-de-sac if the application is not approved, because it automatically precludes an in-person application at the Immigration and Checkpoints Authority (ICA).
No reason is provided if the online application is rejected.
Given the brevity of the data required in such applications and the speed of the response (usually one business day), one wonders on what basis decisions are made.
If an online application is unsuccessful, the visitor should be given the opportunity of applying in person at the ICA.
Singapore has always had an open and transparent policy with respect to visas and visitor passes, which should be continued to attract tourists in ever greater numbers.